Features
CX and UX – how do they work together?
Customer experience, or CX, is the sum of all the interactions people have with your brand. User experience, or UX, is about the interaction users have with your product. Read more…
Month: July 2016
News
Half of SE Asia workers at risk from automation
More than half of workers in five Southeast Asian countries are at high risk of losing their jobs to automation in the next two decades. Read more…
Views
Contact centres missing the point
Have you ever wondered why calls to contact centres often leave you perplexed, dejected, annoyed, dissatisfied or even angry? If, like me, a failure to have a call answered in less than ten rings, getting Read more…
News
NGMN Alliance announces 5G and Vehicle-to-X activities
The Next Generation Mobile Networks (NGMN) Alliance announced its newly launched activities on 5G Trial & Testing, End-to-end Architecture and Vehicle-to-X. The Alliance highlights its commitment to ensure successful 5G development, testing and standardisation in Read more…
News
Singapore and Hong Kong battle it out to be Asia’s fintech centre
Singapore is rushing to reinvent itself as Asia’s financial technology, or fintech, hub to fend off a regulatory threat to its wealth management industry and revive a sluggish economy. Read more…