Transforming the customer experience into a digital profit centre
Even before COVID-19 changed everything, automation and the focus on providing the best possible customer experience was on the rise. Read more…
Even before COVID-19 changed everything, automation and the focus on providing the best possible customer experience was on the rise. Read more…
From Beijing to Berlin, people have noticed remarkably bluer skies, significantly less smog and hugely reduced noise, but will it last? Read more…
Thankfully with a few precautions, you can protect your finances and your identity from even the smartest of robocall scams. Read more…
Bharti Airtel CEO urges India’s telecom regulator to set a floor price for data services to help bring back financial stability. Read more…
Chinese hackers are suspected of being behind cyberattack that accessed email and travel details of about nine million easyJet customers. Read more…
A judge in Singapore has sentenced a Malaysian man to death remotely via a Zoom video-call for his role in a drug deal. Read more…
Among many other changes, the COVID-19 pandemic has forced a mindset change in Malaysia about faster digital adoption and transformation. Read more…
With a big bank behind Bó and £100 million investment, it should have been able to take a piece of the digital banking market, but it didn’t. Read more…
India is developing its own secure video conferencing platform to offer an indigenous alternative to services like Zoom. Read more…
Thailand is struggling to tackle a rise in online recruitment scams promising jobs abroad that never materialise, many appearing on Facebook. Read more…
Video conferencing provider Zoom said it was limiting new user registrations in mainland China to enterprise customers only. Read more…
Disney’s top streaming executive, Kevin Mayer, will leave the entertainment and theme parks giant to become the CEO of TikTok Read more…
Huawei points out that the US wants to make the rules, deciding who can and can’t play, leading to two Connected Worlds or a Disconnected one Read more…
CSPs are losing out on early 5G enterprise opportunities, we asked Angus Ward, CEO, BearingPoint//Beyond how to reverse the trend. Read more…
India’s private telecom operators could be penalized by the DoT for not meeting their minimum network rollout obligations. Read more…
New Zealand to launch a contact-tracing app to help people track their movements as the country eases one of the world’s most rigid lockdowns Read more…
Huawei says it is committed to complying with ‘arbitrary’ rules and it had significantly increased R&D and inventory to meet US pressures. Read more…
Japan’s SoftBank Group reported an annual 1.9 trillion yen ($18 billion) operating loss at its gargantuan Vision Fund, as its tech bets slide Read more…
The emergence of and universal adoption of social media has opened the door for a new type of bullying: cyberbullying. Read more…
Many companies in the past decade sought to bolster their cybersecurity posture by investing in multiple best-of-breed point solutions Read more…
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