News
Generative AI could make call centers more productive
Usage of a generative AI assistant tool in call centers boosted average productivity by 13.8%, with less experienced agents getting a bigger boost: study Read more…
Month: May 2023
Views
Relax – AI is still too stupid to start Armageddon
The exit of Geoffrey Hinton from Google has caused a stir and reignited the AI safety/Armageddon debate, but the reality remains that humans are at much greater risk from humans than they are from machines, Read more…
News
OTT content players need telcos to survive: Airtel CEO
Airtel CEO Gopal Vittal says direct-to-consumer OTT content players need to change their business models and partner with telcos if they want to survive. Read more…
News
Samsung bans generative AI in the workplace (for now)
Samsung restricts employee use of generative AI tools like ChatGPT after some staff were caught misusing it. At least one AI expert says the ban is a bad idea. Read more…
News
ACCC rejects NBN Co’s latest SAU variation proposal
Australia’s ACCC has rejected NBN Co’s proposed variation to its Special Access Undertaking (SAU), though it’s better than the previous one. Read more…
Views
Google vs Microsoft – a tale of two AI search engines
Google and Microsoft report good results but take different lines on what AI is doing to search. Google: all is well. Microsoft: everything is about to change. Read more…
News
Ribbon says its India business is ‘on fire’ with new deals
IP and optical networking solutions maker Ribbon Communications expects its India business to grow strongly on the back of telco investments in 5G. Read more…
News
Singtel to mash its consumer and enterprise units together
Singtel Group has announced a corporate revamp under which it will consolidate its consumer and enterprise units in Singapore into a singular operating company. Read more…
Features
The state of telco transformation, according to stakeholders
Stakeholders describe their experience of telco transformation, providing insights for others that are remodelling their organisations for the future. Read more…
News
Filipinos exaggerate loan applications, insurance claims
A consumer fraud survey exploring attitudes has revealed that almost half of Filipinos are willing to commit fraud to obtain a loan or file an insurance claim. Read more…