
Generative AI could make call centers more productive
Usage of a generative AI assistant tool in call centers boosted average productivity by 13.8%, with less experienced agents getting a bigger boost: study Read more…
Usage of a generative AI assistant tool in call centers boosted average productivity by 13.8%, with less experienced agents getting a bigger boost: study Read more…
The exit of Geoffrey Hinton from Google has caused a stir and reignited the AI safety/Armageddon debate, but the reality remains that humans are at much greater risk from humans than they are from machines, Read more…
Airtel CEO Gopal Vittal says direct-to-consumer OTT content players need to change their business models and partner with telcos if they want to survive. Read more…
Samsung restricts employee use of generative AI tools like ChatGPT after some staff were caught misusing it. At least one AI expert says the ban is a bad idea. Read more…
Australia’s ACCC has rejected NBN Co’s proposed variation to its Special Access Undertaking (SAU), though it’s better than the previous one. Read more…
Google and Microsoft report good results but take different lines on what AI is doing to search. Google: all is well. Microsoft: everything is about to change. Read more…
IP and optical networking solutions maker Ribbon Communications expects its India business to grow strongly on the back of telco investments in 5G. Read more…
Singtel Group has announced a corporate revamp under which it will consolidate its consumer and enterprise units in Singapore into a singular operating company. Read more…
Stakeholders describe their experience of telco transformation, providing insights for others that are remodelling their organisations for the future. Read more…
A consumer fraud survey exploring attitudes has revealed that almost half of Filipinos are willing to commit fraud to obtain a loan or file an insurance claim. Read more…
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