Amdocs has announced a new digital transformation deal with Philippines incumbent PLDT as it wraps up another transformation project with Thai operator True Corp.
Under a seven-year, $300 million agreement announced Wednesday, Amdocs will will upgrade and manage business technology systems serving customers of PLDT and its mobile unit Smart, with the integration of artificial intelligence, machine learning, and other advanced technologies.
The agreements will also improve business processes and service levels aimed at enhancing customer experience, accelerate revenue growth by introducing new digital tools that will enable the business units to innovate their digital products and services in a timely manner; and introduce intelligent operations to bring efficiencies in delivering IT services which will result in opex savings during the term of the engagement.
The managed transformation agreement among PLDT, Smart, and Amdocs involves transformation services which include the development of digital capabilities for convergent sales operations, digital customer experience across multiple channels, and service fulfillment and network rollout systems, amongst others. The agreement also involves managed services that cover the operation and modernization of the IT environment of PLDT and Smart encompassing application development and maintenance across critical IT components, such as customer relationship management, billing, subscription and campaign management.
“With this agreement in place, we can focus on our core mission of serving our customers in the best possible way,” said PLDT and Smart chairman and CEO Manuel V. Pangilinan. “This milestone engagement will help boost our growth, and position us to take the lead in the next wave of digital innovation brought by new technologies such as artificial intelligence, machine learning and automation technologies.”
Pangilinan added that certain employees from its IT units would be “offered career opportunities in Amdocs as regular employees.”
Alongside the PLDT deal, Amdocs also announced Wednesday that it had successfully completed its billing transformation program in partnership with True.
That project included the deployment of Amdocs’ Converged Multiplay solution, which provides True with a single convergence multiplay service platform that supports both consumers and enterprises across all postpaid lines of business. It enables True to quickly launch multiplay bundled services, combining traditional telecom services such as fixed voice, fixed broadband, pay TV and mobile with innovative new digital services and content, said Khun Pichit Thanyodom, IT Director at True.
“It allows us to provide a large choice of bundled packages and quickly launch and monetize innovative services, while providing a single bill for all services – all of which improves customer experience and engagement,” he said.