APAC IT leaders expect Generative AI to play a big role

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Salesforce has released its latest State of IT report with key insights from over 4,000 IT leaders across 28 counties, including 1,400 in Asia Pacific (APAC)[1].

The report highlights trends impacting IT organisations, such as shifting approaches to application development, the widening gap between IT services demand and supply, and the transformative impact of automation and artificial intelligence (AI).

Trends impacting IT organisations

Key insights from this year’s State of IT report include:

Generative AI is set to revolutionise APAC IT

  • 78% of IT leaders in APAC say the role of AI in their organisations is well-defined, a figure poised to grow as 88% believe generative AI, specifically, will soon have a prominent role in their organisations. Leaders are proceeding with caution, however, with 66% concerned about generative AI’s ethics.

Ongoing digital transformations are sapping APAC IT capacity

  • IT teams are challenged to keep up with shifting KPIs, changing business needs, technological evolution, and economic pressure. 64% of APAC IT organisations say they have trouble keeping up with demands from the business. The situation is anticipated to worsen as 78% project increased demand over the next 18 months. In response, 90% of APAC IT leaders say they’re increasingly focused on driving operational efficiencies.

Teams seek to scale app development

  • Demand for apps is on an unceasing upward trajectory – whether it is customer-facing apps or employee-facing apps. However, only 30% of APAC IT organisations can support all app development requests they receive. To scale their capacity, 77% have adopted low-code or no-code tools, and 46% use composability – standardised, reusable building blocks of packaged capabilities in favour of custom code.
  • Only 4% of IT departments in New Zealand and 9% in South Korea can support all app development requests – the lowest in APAC.

Teams take an “all of the above” approach to security as threats loom

  • While rapidly evolving technologies bring about new innovations, they can also introduce new security vulnerabilities bad actors could exploit. 69% of APAC IT leaders have trouble balancing business and security objectives, prompting them to adopt an array of defence measures. 58% of APAC IT organisations use data encryption, for example, and 48% use multi-factor authentication.

Related article: Executives think benefits of generative AI outweigh concerns

[1] APAC countries surveyed include Australia, India, Indonesia, Japan, New Zealand, South Korea, Singapore and Thailand.

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