A new report by Forrester Consulting has identified not only a technology gap in corporations in the Asia-Pacific region with a lack of investment to empower the digital era but also a gap where business leaders do not understand how employee experience, customer experience and revenue growth are all intertwined.
The report, commissioned by Dell, revealed gaps between existing technology in the organization and business goals, as well as employee and customer experience.
Some of the key findings include:
- Only six in ten (61%) business leaders in Asia-Pacific and Japan felt that existing technology in their organization is sufficient to meet their business goals.
- Only 40% of organizations agreed that their IT department provides them and their teams with the latest devices and technology required to achieve their business objectives.
- A Silo mindset is still hindering overall improvement of employee experience and customer experience.
- Many business leaders in APJ don’t understand the link between employee experience and customer experience, with only 40% of organizations agreeing that their IT department provides them and their teams with the latest devices and technology required to achieve their business objectives
- Around 71% of APJ organizations regarded workforce security as a major security headache as they face increasing demand from employees for multiple operating systems, devices and applications.
- Only 43% of organizations have a remote device management security solution in place.
- Lack of in-house PC lifecycle management skills hampers remote IT support for staff
- With more employees working from multiple locations and using several different devices, including their personal devices, at work, more than half (53%) of respondents indicated that they would like to have better remote IT support for the mobile workforce, but was hampered by the limited PC lifecycle management skills and experience in-house
To succeed in the digital era, changing devices used at work is not enough. Business leaders need to focus on changing the way the company functions. CIOs must address challenges that hinder employee productivity in order to enhance customer experience.
The report noted that businesses need committed and driven employees who have the right tools to boost their productivity. Attracting and retaining the best talent is a growing challenge, forcing many organizations to look to ideal technology partners that can help manage device life cycles and, more specifically, PC life cycles.
Unsurprising coming from a PC vendor sponsored report, the paper noted that more than half (54%) of APJ organizations agreed that better security will enhance employee productivity. Almost two-thirds of organizations across APJ (63%) felt new PCs, which are equipped with more advanced security technology, are more secure than older hardware.
The research findings resulted from a phone-based survey of 327 IT and business decision-makers across China, India, Japan, SEA (Indonesia, Malaysia, Philippines, Singapore), Korea, and ANZ (Australia, New Zealand). It was conducted at the end of 2016.