Technology is a key driver for business growth and workforce productivity but Small and Medium Businesses (SMBs) in Asia are not upgrading their computing systems and strategic IT applications such as cloud and mobility fast enough.
More than a third of SMBs (36%) still own PCs that are more than four years old and running older operating systems, which not only affect work efficiencies, but expose organizations to security vulnerabilities and IT threats. Just in the last year alone, 62% of SMBs surveyed said they had experienced a security breach. To top it off, majority of SMBs (86%) lacked an organization-wide mobility strategy.
“Technology can be a real enabler for businesses, both small and large, and SMBs should continue to recognize the value that IT investment can bring to their present and future growth. SMBs employ over half of the workforce in the Asia Pacific, significantly contributing to the region’s economic growth. Employees in this region, most of whom are young and mobile, are digital natives and appreciate modern work environments and tools that allow them to work smarter and more effectively. We want to work alongside SMBs in Asia to help them realize their ambitions and succeed in this competitive marketplace,” said Belinda Widgery, Channel & Device Marketing Lead, Microsoft Asia.
Narrowing the adoption gap
According to the study, the continued delay in SMBs’ adoption of newer technological infrastructure across business functions, was due to factors such as perceived app incompatibility and high costs associated with acquiring and maintaining new IT hardware and software. Slightly more than half of SMBs surveyed (54%) said they did not have a PC refresh policy nor were they actively pursuing it.
However, the reality is that the lack of a strategic PC refresh policy can result in greater repercussions in the long-run. There is a 3.1 times higher chance of old PCs requiring repairs, which can amount to economic costs of at least US$2,657 per PC per year, and result in at least 157 hours’ worth of productivity time lost.
One way to narrow the technology adoption gap is with cloud adoption. More than half (54%) of SMBs said they are aware of PC-as-a-Service offerings, with 40% planning to adopt them within the next year. Key motivators for this include having the option to acquire the latest technology faster (57%) and reducing IT support workload across their business functions (55%).
Windows-as-a-Service was also cited as another way SMBs can refresh their older PCs as it provides security patches and regular OS updates for optimized use. Concerns over app compatibility are addressed with Windows 10, the most app-compatible version of Windows-to-date with best practices including app telemetry, ISV partnerships for diagnostic data and troubleshooting as well as looping feedback cycles. With the upcoming Windows 7 End of Support, SMBs have to make their shift towards newer PCs and operating systems as users will no longer receive security updates or support for PCs running on Windows 7. This includes new security updates, non-security hotfixes, free or paid assisted support options, and online technical content updates.
 The Microsoft Make the Shift study was conducted in September 2019. It involved 1,944 from 6 markets in Asia Pacific (Australia, India, Japan, New Zealand, South Korea and Thailand).
- Respondents were IT and business decision makers.
- Analysis had been conducted per size of businesses; sample of SMBs were classified by the no. of PCs within the businesses; (small businesses = 25-49 PCs, medium businesses = 50-99 PCs, larger businesses = more than 100 and up to 499 PCs)