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Billing is the backbone of customer service – just ask the customer
The latest report on customer service in the telecoms industry makes for depressing reading. Telecoms is even worse than ISPs. Read more…
Articles by Alex Leslie
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Social media is fragmenting and it is difficult to know where it will end
Social media used to be nice. It used to be where you found stories of your cousins’ holiday and pictures of adorable cats. Read more…
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Brands are turning to science to leverage the new normal
Now, aided by our reliance on science to guide us through this pandemic, brands are using science to bolster their brands. Read more…
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5G will trigger $150 billion cloud gaming opportunity – as StarHub knows
Cloud gaming was always cited as the way to monetise consumer 5G and the latest survey supports this idea. Read more…
Features
It turns out the moon is not a balloon, it’s a person (or should be)
The moon has been attracting a lot of attention. Articles and reports are appearing presenting a range of ideas for our satellite. Read more…
Features
Cloud network convergence – foundation for innovation in the next decade
Cloud network convergence will lay the foundation for innovation in the next decade and key to achieving China’s network infrastructure goals Read more…
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Following Facebook is proving even more difficult than liking it
Facebook is having an increasingly difficult time as governments and companies line up to have a swipe at the company, and its reputation. Read more…
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China data security announcement is strange, but there are stranger things
The data security announcement from China – a call for global standards – a call not to spy on other companies or Governments, is strange. Read more…
Features
Those far away galaxies are very beautiful but how do we get there?
As new technology comes into play, amazing images of far away galaxies appear more often and we gaze in wonder at their beauty. Read more…
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The war in the app store is now being fought on two fronts
The #appstore has become the focus of a growing battle between brands, tech companies and Governments and will get messy. Read more…