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Is your OSS environment out of control?
Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Read more…
Articles by Ryan Jeffery
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The omni-channel identity conundrum for OSS/BSS
Customers now have multiple engagement options (omni-channel) and form factors to resolve issues, yet they all represent different OSS/BSS challenges. Read more…
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Stealing fire and the link between flow and OSS
Are recent read titled ‘Stealing Fire…’ has helped to make the link between flow and OSS more palpable than you might think. Read more…
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Building a systematic root-cause analysis (RCA) pipeline
We need to empower machines with their faster processing capabilities but we first have to help build a systematic root-cause analysis (RCA) pipeline. Read more…
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Could OSS be utilised to repair virtualised networks?
Modern virtualised networks can do a great job of self-healing, routing around the problem areas but they also rely on OSS/BSS and physical means. Read more…
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OSS TLA quiz – what is O2A, T2R, U2C, P2O, DBA?
OSS is awash with TLAs (Three-Letter Acronyms)! Do you know what these mean – O2A, T2R, U2C, P2O, DBA? Read more…
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Network slicing is great but can existing OSS/BSS support it?
Network slicing is an exciting concept, the big potential roadblock however, falls almost entirely on our existing OSS/BSS. Read more…
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Is NaaS to networks what Agile is to software?
As the title suggests, NaaS has the potential to be as big a paradigm shift for networks (and OSS/BSS) as Agile has been for software development. Read more…
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Most common OSS project risks – top ten
For those less familiar with what an OSS project has in store for you, I’d like to share a list of the top 10 most common risks I’ve seen on OSS projects. Read more…
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Even fast OSS sometimes has to slow down, but is that viable?
Our OSS have processes that must happen sequentially and expediently – some roles need “fast,” others can only cope with “slow” but is that viable? Read more…