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Articles by Ryan Jeffery

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The fully autonomous network – achievable or ‘pipe’ dream?

November 27, 2019 Ryan Jeffery 0

I want to make my network observable, reliable, predictable, repeatable and autonomous so that I don’t need anyone to operate it – ‘pipe’ dream or possible? Read more…

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The digital transformation paradox – filtering is the answer

November 19, 2019 Ryan Jeffery 0

The paradox for digital transformation is that our projects are almost always complex but we can narrow down the choices by figuring out filters. Read more…

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OSS – making men feel more masculine and in command

September 30, 2019 Ryan Jeffery 0

Do OSS GUIs we are designing help make developers or OSS operators “feel more masculine and in command”? Read more…

assurance
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Is ‘digital’ service assurance the same as before? Hint: No

September 17, 2019 Ryan Jeffery 0

I recently came across an interesting white paper from the Netrounds team titled, “Reimagining Service Assurance in the Digital Service Provider Era.” Read more…

jungle OSS
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In OSS implementations, visit the jungle, not the zoo

September 12, 2019 Ryan Jeffery 0

How many times during OSS implementations had I sought to understand user behaviour at the zoo versus the jungle? Read more…

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A different type of OSS – the challenges of change management

August 27, 2019 Ryan Jeffery 0

In OSS implementations it’s the change management challenges that are often overlooked and/or underestimated (by client and vendor/integrator alike). Read more…

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Is your OSS environment out of control?

August 13, 2019 Ryan Jeffery 0

Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Read more…

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The omni-channel identity conundrum for OSS/BSS

July 31, 2019 Ryan Jeffery 1

Customers now have multiple engagement options (omni-channel) and form factors to resolve issues, yet they all represent different OSS/BSS challenges. Read more…

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Stealing fire and the link between flow and OSS

July 24, 2019 Ryan Jeffery 0

Are recent read titled ‘Stealing Fire…’ has helped to make the link between flow and OSS more palpable than you might think. Read more…

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Building a systematic root-cause analysis (RCA) pipeline

July 10, 2019 Ryan Jeffery 0

We need to empower machines with their faster processing capabilities but we first have to help build a systematic root-cause analysis (RCA) pipeline. Read more…

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