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The fully autonomous network – achievable or ‘pipe’ dream?
I want to make my network observable, reliable, predictable, repeatable and autonomous so that I don’t need anyone to operate it – ‘pipe’ dream or possible? Read more…
Articles by Ryan Jeffery
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The digital transformation paradox – filtering is the answer
The paradox for digital transformation is that our projects are almost always complex but we can narrow down the choices by figuring out filters. Read more…
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OSS – making men feel more masculine and in command
Do OSS GUIs we are designing help make developers or OSS operators “feel more masculine and in command”? Read more…
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Is ‘digital’ service assurance the same as before? Hint: No
I recently came across an interesting white paper from the Netrounds team titled, “Reimagining Service Assurance in the Digital Service Provider Era.” Read more…
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In OSS implementations, visit the jungle, not the zoo
How many times during OSS implementations had I sought to understand user behaviour at the zoo versus the jungle? Read more…
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A different type of OSS – the challenges of change management
In OSS implementations it’s the change management challenges that are often overlooked and/or underestimated (by client and vendor/integrator alike). Read more…
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Is your OSS environment out of control?
Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Read more…
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The omni-channel identity conundrum for OSS/BSS
Customers now have multiple engagement options (omni-channel) and form factors to resolve issues, yet they all represent different OSS/BSS challenges. Read more…
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Stealing fire and the link between flow and OSS
Are recent read titled ‘Stealing Fire…’ has helped to make the link between flow and OSS more palpable than you might think. Read more…
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Building a systematic root-cause analysis (RCA) pipeline
We need to empower machines with their faster processing capabilities but we first have to help build a systematic root-cause analysis (RCA) pipeline. Read more…