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The challenge for OSS architects – predict or navigate?
In most cases, it’s a greater skill to navigate an OSS journey rather than simply predict a destination. Read more…
Articles by Ryan Jeffery
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Want funding for an OSS project? Think ‘data bridge’
Who is funding OSS projects? Are their personas thinking at a tactical level? That’s why you need a class of OSS products that I refer to as “the data bridge.” Read more…
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The fully autonomous network – achievable or ‘pipe’ dream?
I want to make my network observable, reliable, predictable, repeatable and autonomous so that I don’t need anyone to operate it – ‘pipe’ dream or possible? Read more…
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The digital transformation paradox – filtering is the answer
The paradox for digital transformation is that our projects are almost always complex but we can narrow down the choices by figuring out filters. Read more…
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OSS – making men feel more masculine and in command
Do OSS GUIs we are designing help make developers or OSS operators “feel more masculine and in command”? Read more…
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Is ‘digital’ service assurance the same as before? Hint: No
I recently came across an interesting white paper from the Netrounds team titled, “Reimagining Service Assurance in the Digital Service Provider Era.” Read more…
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In OSS implementations, visit the jungle, not the zoo
How many times during OSS implementations had I sought to understand user behaviour at the zoo versus the jungle? Read more…
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A different type of OSS – the challenges of change management
In OSS implementations it’s the change management challenges that are often overlooked and/or underestimated (by client and vendor/integrator alike). Read more…
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Is your OSS environment out of control?
Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Read more…
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The omni-channel identity conundrum for OSS/BSS
Customers now have multiple engagement options (omni-channel) and form factors to resolve issues, yet they all represent different OSS/BSS challenges. Read more…