There are three big curses of the modern workplace (I look forward to your additional suggestions here): the daily commute overcommunication meetings. We have argued elsewhere that there is a huge opportunity to drive up Read more…
Telecos could learn from car manufacturers when it comes to marketing, and it’s not just about speed. Read more…
SK Telecom’s Chairman Chey Tae-won believes that the time has come for his firm to drop the ‘telecom’ part of the company’s name, is it an industry trend? Read more…
Companies invest in a digital experience up to the ‘Contact Us’ page, and it’s a great example of where everything is going wrong. Read more…
Can UK rely on commercial businesses to invest as rapidly and fully as economy needs in order to retain competitiveness against other connected nations? Read more…
In 2019, digital transformation needs to be buried deep. It’s a buzz word that’s had its day. It’s a concept that’s not delivered. Read more…
B2B businesses are increasingly using video to engage customers and employees – presenting new opportunities to B2B service providers. Read more…
For many years roaming was a lucrative service for European mobile operators until the EU removed the ability of operators to charge more for intra-EU roaming services on 15 June 2017. In the 18 months since, Read more…
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area. Recently we read that UK regulator Ofcom is fining EE and VM for Read more…
Hands up – I’m an analyst. Except I stopped calling myself that a long time ago. Why? Well, apart from the similarity to the word ‘analist’, which does tend to describe our obsession with detail, Read more…
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