Views
Overpriced, overhyped and over here – 5G is no panacea to our problems
Advertising campaigns depict an aspirational lifestyle to encourage customers to upgrade to 5G, but it’s no panacea to our problems. Read more…
Articles by Teresa Cottam
News
Optus is acquiring Australia’s largest MVNO, ASX-listed Amaysim
Optus is acquiring Australia’s largest MVNO with 1.19 million subscribers, ASX-listed Amaysim, in an all-cash deal for AUD250 million. Read more…
Views
Some CSPs still moving at the same groovy pace they did in the 60s
CSPs still move at the same groovy pace they did in the 60s; while their customers are living at the digital speed (of light) of the 20s. Read more…
Views
Australians waste lots of time and money waiting on the phone – ACCAN
Consumer pressure group ACCAN claims that sorting out phone and Internet issues is costing Australians over AUD150m per year in lost time. Read more…
News
Cloud gaming points way to successful 5G commercialisation for Starhub
Starhub’s new exclusive cloud gaming service has rolled out in partnership with London-based Anstream Arcade in an AsiaPacific first. Read more…
News
Cerillion announces largest ever contract win with UK provider
UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…
Views
There’s no such thing as B2C (and what you need to do about it)
The coronavirus crisis has brought home the fact that what has traditionally been seen as a B2C space – the household – is nothing of the sort Read more…
Views
Forget bill shock, the next big thing will be a ‘billquake’
Billquake – a macro event set to affect a large number of customers who will inevitably react by becoming upset, angry or frustrated. Read more…
Views
So, you think you know what content Generation Z wants?
Colin Mann explores how the BBC can win over young audiences and make itself relevant to Generation Z viewers. Read more…
Views
In the industry-formerly-known-as-telecoms the customer is still not king
In some industries, the customer has been king for quite some time, but in telecoms the customer has continually come second. Read more…