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Articles by Teresa Cottam

dunning letter CX
Views

Dunning outside the CX domain can be a disaster for telcos

May 2, 2022 Teresa Cottam 0

Dunning is not a customer-centric process and is often outside the CX domain, being approached as a purely financial process. Read more…

bots Asia market
Views

Beware the bots – the rise of the machine Asia style

March 23, 2022 Teresa Cottam 0

Organisations worldwide are building a digital workforce of bots – let’s take a closer look at the fast-growing bot market in Asia. Read more…

Totogi charging
Views

Cloud-native BSS start-up Totogi makes big claims on real-time charging

July 8, 2021 Teresa Cottam 0

Cloud-native BSS start-up Totogi claims its charging system to be the first “webscale” real-time charging and plan design engine for telcos. Read more…

5G is no panacea
Views

Overpriced, overhyped and over here – 5G is no panacea to our problems

December 10, 2020 Teresa Cottam 0

Advertising campaigns depict an aspirational lifestyle to encourage customers to upgrade to 5G, but it’s no panacea to our problems. Read more…

Amaysim Optus
News

Optus is acquiring Australia’s largest MVNO, ASX-listed Amaysim

November 3, 2020 Teresa Cottam 0

Optus is acquiring Australia’s largest MVNO with 1.19 million subscribers, ASX-listed Amaysim, in an all-cash deal for AUD250 million. Read more…

CSPs groovy pace
Views

Some CSPs still moving at the same groovy pace they did in the 60s

October 13, 2020 Teresa Cottam 0

CSPs still move at the same groovy pace they did in the 60s; while their customers are living at the digital speed (of light) of the 20s. Read more…

ACCAN phone service Australia
Views

Australians waste lots of time and money waiting on the phone – ACCAN

October 5, 2020 Teresa Cottam 0

Consumer pressure group ACCAN claims that sorting out phone and Internet issues is costing Australians over AUD150m per year in lost time. Read more…

cloud gaming Starhub
News

Cloud gaming points way to successful 5G commercialisation for Starhub

September 17, 2020 Teresa Cottam 0

Starhub’s new exclusive cloud gaming service has rolled out in partnership with London-based Anstream Arcade in an AsiaPacific first. Read more…

Cerillion CEO Louis Hall
News

Cerillion announces largest ever contract win with UK provider

September 15, 2020 Teresa Cottam 0

UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…

B2C household
Views

There’s no such thing as B2C (and what you need to do about it)

September 7, 2020 Teresa Cottam 0

The coronavirus crisis has brought home the fact that what has traditionally been seen as a B2C space – the household – is nothing of the sort Read more…

billquake bill shock
Views

Forget bill shock, the next big thing will be a ‘billquake’

September 1, 2020 Teresa Cottam 0

Billquake – a macro event set to affect a large number of customers who will inevitably react by becoming upset, angry or frustrated. Read more…

Generation Z video content
Views

So, you think you know what content Generation Z wants?

July 27, 2020 Teresa Cottam 0

Colin Mann explores how the BBC can win over young audiences and make itself relevant to Generation Z viewers. Read more…

Customer not king
Views

In the industry-formerly-known-as-telecoms the customer is still not king

July 23, 2020 Teresa Cottam 0

In some industries, the customer has been king for quite some time, but in telecoms the customer has continually come second. Read more…

new normal
Views

What every CEO should be discussing about the New Normal

July 1, 2020 Teresa Cottam 0

The New Normal is really just a more advanced stage of digitalisation and the only unexpected thing is that digitalisation has accelerated. Read more…

d'strict digital wave
Videos

Korean media firm d’strict creates digital waves, and new business models

May 27, 2020 Teresa Cottam 0

A giant wave is the latest installation by d;strict on the LED facade of South Korea’s largest digital billboard, the SMTown Coex Artium. Read more…

connectivity QoS quality of service
Views

Placing value on connectivity is one thing, quality of service (QoS) another

May 22, 2020 Teresa Cottam 0

There is a deepening extension of connectivity into our lives and yet quality of service is the big new idea for monetising 5G Read more…

blue skies
Views

Blue skies help to beat the blues – but will they last?

May 21, 2020 Teresa Cottam 0

From Beijing to Berlin, people have noticed remarkably bluer skies, significantly less smog and hugely reduced noise, but will it last? Read more…

Huawei disconnected world
Views

US vs Huawei – digital McCarthyism leading to a disconnected world?

May 19, 2020 Teresa Cottam 0

Huawei points out that the US wants to make the rules, deciding who can and can’t play, leading to two Connected Worlds or a Disconnected one Read more…

Zoom Keybase
Views

Is Zoom+Keybase a truly private video communications platform?

May 13, 2020 Teresa Cottam 0

Zoom is acquiring the secure messaging and file-sharing vendor Keybase and it now claims to be a truly private video communications platform. Read more…

pallet pooling returnable packaging
Features

Pallet pooling and returnable packaging transformed with IoT

April 28, 2020 Teresa Cottam 0

Asia-Pacific’s largest pallet pooling and returnable packaging provider is transforming its operations using an IoT track-and-trace solution. Read more…

Posts navigation

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Languages

Features

  • AIOps automation application security
    AIOps and automation are crucial to good app security
    March 22, 2023 0
  • IT infrastructure
    Future-oriented IT infrastructure for sustainable success
    March 17, 2023 0
  • cybersecurity talent shortage
    Changing conversations on the cybersecurity talent shortage
    March 13, 2023 0
  • Internet safety measures for children on social media
    March 13, 2023 0

Off the Wire

  • ZTE sees increases in operating revenue and profit in 2022
    March 10, 2023 0
  • ZTE ranks No. 1 for both PON CPE and DSL CPE shipments
    March 10, 2023 0
  • ZTE unveils more efficient, eco-friendly products at MWC
    February 27, 2023 0
  • ZTE brings brilliant new products and solutions to MWC 2023
    February 25, 2023 0

Videos

  • Huawei revenue sanctions
    Huawei revenue holding up despite US sanctions
    December 31, 2022 0
  • Meta metaverse
    Meta accused of trying to buy dominance of the metaverse
    December 11, 2022 0
  • crypto world cup
    Crypto fan tokens are a hot item at this year’s World Cup
    November 30, 2022 0
  • blockfi bankruptcy
    BlockFi files for bankruptcy as the latest FTX casualty
    November 29, 2022 0

Popular Posts

  • India's indigenous 4G/5G is attracting attention overseas
    India's indigenous 4G/5G is attracting attention overseas
  • Personalization now decides where Singaporeans spend money
    Personalization now decides where Singaporeans spend money
  • GPT-4 is here: lots more monkeys, still no Shakespeare
    GPT-4 is here: lots more monkeys, still no Shakespeare

Recent Comments

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  • Trevor Penniall on External risk evaluation needs better tools and transparency
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Archives

Popular Posts
  • India's indigenous 4G/5G is attracting attention overseas
    India's indigenous 4G/5G is attracting attention overseas
  • Personalization now decides where Singaporeans spend money
    Personalization now decides where Singaporeans spend money
  • GPT-4 is here: lots more monkeys, still no Shakespeare
    GPT-4 is here: lots more monkeys, still no Shakespeare
Recent Comments
  • Elizabeth Johnson on If PayPal and Facebook allow fraud to occur are they party to that fraud?
  • Trevor Penniall on External risk evaluation needs better tools and transparency
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