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Dunning outside the CX domain can be a disaster for telcos
Dunning is not a customer-centric process and is often outside the CX domain, being approached as a purely financial process. Read more…
Articles by Teresa Cottam
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Beware the bots – the rise of the machine Asia style
Organisations worldwide are building a digital workforce of bots – let’s take a closer look at the fast-growing bot market in Asia. Read more…
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Cloud-native BSS start-up Totogi makes big claims on real-time charging
Cloud-native BSS start-up Totogi claims its charging system to be the first “webscale” real-time charging and plan design engine for telcos. Read more…
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Overpriced, overhyped and over here – 5G is no panacea to our problems
Advertising campaigns depict an aspirational lifestyle to encourage customers to upgrade to 5G, but it’s no panacea to our problems. Read more…
News
Optus is acquiring Australia’s largest MVNO, ASX-listed Amaysim
Optus is acquiring Australia’s largest MVNO with 1.19 million subscribers, ASX-listed Amaysim, in an all-cash deal for AUD250 million. Read more…
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Some CSPs still moving at the same groovy pace they did in the 60s
CSPs still move at the same groovy pace they did in the 60s; while their customers are living at the digital speed (of light) of the 20s. Read more…
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Australians waste lots of time and money waiting on the phone – ACCAN
Consumer pressure group ACCAN claims that sorting out phone and Internet issues is costing Australians over AUD150m per year in lost time. Read more…
News
Cloud gaming points way to successful 5G commercialisation for Starhub
Starhub’s new exclusive cloud gaming service has rolled out in partnership with London-based Anstream Arcade in an AsiaPacific first. Read more…
News
Cerillion announces largest ever contract win with UK provider
UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…
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There’s no such thing as B2C (and what you need to do about it)
The coronavirus crisis has brought home the fact that what has traditionally been seen as a B2C space – the household – is nothing of the sort Read more…
