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Dunning outside the CX domain can be a disaster for telcos
Dunning is not a customer-centric process and is often outside the CX domain, being approached as a purely financial process. Read more…
Articles by Teresa Cottam
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Beware the bots – the rise of the machine Asia style
Organisations worldwide are building a digital workforce of bots – let’s take a closer look at the fast-growing bot market in Asia. Read more…
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Cloud-native BSS start-up Totogi makes big claims on real-time charging
Cloud-native BSS start-up Totogi claims its charging system to be the first “webscale” real-time charging and plan design engine for telcos. Read more…
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Overpriced, overhyped and over here – 5G is no panacea to our problems
Advertising campaigns depict an aspirational lifestyle to encourage customers to upgrade to 5G, but it’s no panacea to our problems. Read more…
News
Optus is acquiring Australia’s largest MVNO, ASX-listed Amaysim
Optus is acquiring Australia’s largest MVNO with 1.19 million subscribers, ASX-listed Amaysim, in an all-cash deal for AUD250 million. Read more…
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Some CSPs still moving at the same groovy pace they did in the 60s
CSPs still move at the same groovy pace they did in the 60s; while their customers are living at the digital speed (of light) of the 20s. Read more…
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Australians waste lots of time and money waiting on the phone – ACCAN
Consumer pressure group ACCAN claims that sorting out phone and Internet issues is costing Australians over AUD150m per year in lost time. Read more…
News
Cloud gaming points way to successful 5G commercialisation for Starhub
Starhub’s new exclusive cloud gaming service has rolled out in partnership with London-based Anstream Arcade in an AsiaPacific first. Read more…
News
Cerillion announces largest ever contract win with UK provider
UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…
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There’s no such thing as B2C (and what you need to do about it)
The coronavirus crisis has brought home the fact that what has traditionally been seen as a B2C space – the household – is nothing of the sort Read more…
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Forget bill shock, the next big thing will be a ‘billquake’
Billquake – a macro event set to affect a large number of customers who will inevitably react by becoming upset, angry or frustrated. Read more…
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So, you think you know what content Generation Z wants?
Colin Mann explores how the BBC can win over young audiences and make itself relevant to Generation Z viewers. Read more…
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In the industry-formerly-known-as-telecoms the customer is still not king
In some industries, the customer has been king for quite some time, but in telecoms the customer has continually come second. Read more…
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What every CEO should be discussing about the New Normal
The New Normal is really just a more advanced stage of digitalisation and the only unexpected thing is that digitalisation has accelerated. Read more…
Videos
Korean media firm d’strict creates digital waves, and new business models
A giant wave is the latest installation by d;strict on the LED facade of South Korea’s largest digital billboard, the SMTown Coex Artium. Read more…
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Placing value on connectivity is one thing, quality of service (QoS) another
There is a deepening extension of connectivity into our lives and yet quality of service is the big new idea for monetising 5G Read more…
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Blue skies help to beat the blues – but will they last?
From Beijing to Berlin, people have noticed remarkably bluer skies, significantly less smog and hugely reduced noise, but will it last? Read more…
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US vs Huawei – digital McCarthyism leading to a disconnected world?
Huawei points out that the US wants to make the rules, deciding who can and can’t play, leading to two Connected Worlds or a Disconnected one Read more…
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Is Zoom+Keybase a truly private video communications platform?
Zoom is acquiring the secure messaging and file-sharing vendor Keybase and it now claims to be a truly private video communications platform. Read more…
Features
Pallet pooling and returnable packaging transformed with IoT
Asia-Pacific’s largest pallet pooling and returnable packaging provider is transforming its operations using an IoT track-and-trace solution. Read more…