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Articles by Teresa Cottam

dunning letter CX
Views

Dunning outside the CX domain can be a disaster for telcos

May 2, 2022 Teresa Cottam 0

Dunning is not a customer-centric process and is often outside the CX domain, being approached as a purely financial process. Read more…

bots Asia market
Views

Beware the bots – the rise of the machine Asia style

March 23, 2022 Teresa Cottam 0

Organisations worldwide are building a digital workforce of bots – let’s take a closer look at the fast-growing bot market in Asia. Read more…

Totogi charging
Views

Cloud-native BSS start-up Totogi makes big claims on real-time charging

July 8, 2021 Teresa Cottam 0

Cloud-native BSS start-up Totogi claims its charging system to be the first “webscale” real-time charging and plan design engine for telcos. Read more…

5G is no panacea
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Overpriced, overhyped and over here – 5G is no panacea to our problems

December 10, 2020 Teresa Cottam 0

Advertising campaigns depict an aspirational lifestyle to encourage customers to upgrade to 5G, but it’s no panacea to our problems. Read more…

Amaysim Optus
News

Optus is acquiring Australia’s largest MVNO, ASX-listed Amaysim

November 3, 2020 Teresa Cottam 0

Optus is acquiring Australia’s largest MVNO with 1.19 million subscribers, ASX-listed Amaysim, in an all-cash deal for AUD250 million. Read more…

CSPs groovy pace
Views

Some CSPs still moving at the same groovy pace they did in the 60s

October 13, 2020 Teresa Cottam 0

CSPs still move at the same groovy pace they did in the 60s; while their customers are living at the digital speed (of light) of the 20s. Read more…

ACCAN phone service Australia
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Australians waste lots of time and money waiting on the phone – ACCAN

October 5, 2020 Teresa Cottam 0

Consumer pressure group ACCAN claims that sorting out phone and Internet issues is costing Australians over AUD150m per year in lost time. Read more…

cloud gaming Starhub
News

Cloud gaming points way to successful 5G commercialisation for Starhub

September 17, 2020 Teresa Cottam 0

Starhub’s new exclusive cloud gaming service has rolled out in partnership with London-based Anstream Arcade in an AsiaPacific first. Read more…

Cerillion CEO Louis Hall
News

Cerillion announces largest ever contract win with UK provider

September 15, 2020 Teresa Cottam 0

UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…

B2C household
Views

There’s no such thing as B2C (and what you need to do about it)

September 7, 2020 Teresa Cottam 0

The coronavirus crisis has brought home the fact that what has traditionally been seen as a B2C space – the household – is nothing of the sort Read more…

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Features

  • Intelligent World Huawei
    Collaboration is key to achieving Intelligent World 2030
    May 20, 2022 0
  • fraud digital identity
    Old-fashioned fraud was simple, today’s a very different story
    May 12, 2022 0
  • passwords
    You simply won’t believe the world’s most-used passwords
    May 10, 2022 0
  • green mobile networks
    Green mobile networks and how to become one?
    May 9, 2022 0

Off the Wire

  • Huawei introduces carrier target architecture – OneStorage
    May 20, 2022 0
  • ZTE earns Indonesia’s ‘Global Champion’ award
    May 13, 2022 0
  • Singtel launches first all-in-one maritime service, iSHIP
    May 12, 2022 0
  • IPv6 Enhanced – boosting the digital economy
    April 7, 2022 0

Videos

  • Intelligent World Huawei
    Collaboration is key to achieving Intelligent World 2030
    May 20, 2022 0
  • Japanes robot peels bananas
    Japanese robot peels bananas, sort of
    April 9, 2022 0
  • Elon Musk Twitter
    Elon Musk grabs 9% share of Twitter, now largest shareholder
    April 4, 2022 0
  • Malaysia's smart city communities
    Pushing Malaysia’s Smart City development in 2022
    March 8, 2022 0

Coming Events

  • Satellite Industry Forum 2022
    Satellite Industry Forum 2022, Singapore 31 May
    May 9, 2022 0
  • 6th NXT CX Summit SEA 2022, Jakarta 15 June – Virtual 16th
    April 18, 2022 0
  • NGMN Industry Conference
    NGMN Industry Conference 2022, Paris 7-9 September
    April 14, 2022 0

Popular Posts

  • Wellness tech: trendy gadgets for the rich, or better health for everyone?
    Wellness tech: trendy gadgets for the rich, or better health for everyone?
  • Bad bots account for a lot of internet traffic, and that's bad for everyone
    Bad bots account for a lot of internet traffic, and that's bad for everyone
  • Collaboration is key to achieving Intelligent World 2030
    Collaboration is key to achieving Intelligent World 2030
  • Singapore is gearing up for fintech hiring spree
    Singapore is gearing up for fintech hiring spree

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Recent Comments

  • Jouko Ahvenainen on Hardware subscription model for iPhones – so crazy it just might work
  • Ruber on China pushing hard for swappable batteries in electric vehicles
  • John Galts on Deepfake Zelenskyy video a sign that digital disinformation will get worse
  • Brian Washburn on Telecom Asia magazine dead at 29: a eulogy

Archives

Popular Posts
  • Wellness tech: trendy gadgets for the rich, or better health for everyone?
    Wellness tech: trendy gadgets for the rich, or better health for everyone?
  • Bad bots account for a lot of internet traffic, and that's bad for everyone
    Bad bots account for a lot of internet traffic, and that's bad for everyone
  • Collaboration is key to achieving Intelligent World 2030
    Collaboration is key to achieving Intelligent World 2030
  • Singapore is gearing up for fintech hiring spree
    Singapore is gearing up for fintech hiring spree
  • Malaysian telcos demand majority stake in 5G state agency DNB
    Malaysian telcos demand majority stake in 5G state agency DNB
  • India's unicorn startups are turning into zombies as investors balk
    India's unicorn startups are turning into zombies as investors balk
  • Huawei introduces carrier target architecture - OneStorage
    Huawei introduces carrier target architecture - OneStorage
Recent Comments
  • Jouko Ahvenainen on Hardware subscription model for iPhones – so crazy it just might work
  • Ruber on China pushing hard for swappable batteries in electric vehicles
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