A new survey reveals that although service providers are moving at record pace to innovate yet a significant engagement channel – the bill – is often overlooked in their digital transformation strategies. The survey, commissioned Read more…
If you, like me, despise having to fill on those silly arrival cards to gain entry into a country then relief is in sight, at least for foreign visitors to Singapore. The Immigration & Checkpoints Read more…
The Economist Intelligence Unit (EIU) has released the findings of its new Competitor Intelligence service. While many global companies have had developing-market strategies in place for several years, there has been a steady increase in Read more…
The Economist Intelligence Unit (The EIU) has released the findings of its new Competitor Intelligence service. While many global companies have had developing-market strategies in place for several years, there has been a steady increase Read more…
In what appears to be the height of hypocrisy, the Australian government wants to compel the nation’s telecoms companies to install what is, basically, spyware on customers’ phones under broad new national security plans. This Read more…
Ahead of the forthcoming return of the TM Forum’s Digital Transformation Asia (Kuala Lumpur, 13-15 November), Tony Poulos caught up with the Forum’s CEO, Nik Willetts to get some insights into what we can expect. Read more…
One of the best kept secrets for most businesses is the number of customer complaints they get through their customer support centers. For communications service providers, keeping these numbers confidential has become a bit of Read more…
It was only a matter of time. One country has decided to put a stop to the infiltration of mobile phones into the school environment. France has taken what many would consider to be an Read more…
Am I the only one questioning why governments have suddenly become paranoid about national security over the internet when it is we who should probably be paranoid about governments abusing it at our cost? Prior Read more…
Damien Dujacquier, senior partner at Roland Berger, firmly believes that, unlike previous technologies, 5G will roll out in Asia first – led by China, Korea and Japan. Also, he says that the big thing about Read more…
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