Amongst the many interesting and informative discussions at the Great Telco Debate in London this week was one about 5G. It not only touched on the benefits it would bring, but also questioned if it Read more…
Weekly Wrap 1 features John Tanner and Tony Poulos discussing the news highlights from the week that was. Featuring the election of Donald Trump as US President and the effect this might have on the digital Read more…
It must be getting close to the holiday season. I don’t say this because I’ve noticed decorations popping up in stores – I hardly get out these days – but because of the increased activity Read more…
As an industry observer, I’m never quite sure how much hype to believe. When it comes to big data there has certainly been plenty of hype, but not a lot of facts from independent sources Read more…
The telecommunications industry keeps the world connected. Telecoms providers build, operate and manage the complex network infrastructures used for voice and data transmission – and they communicate and store vast amounts of sensitive data. This Read more…
Unless you live under a rock, you’ll have noticed the recent explosion of virtual reality (VR) devices and games over the last few months. Despite being a work in progress for the last few decades, Read more…
Customer experience, or CX, is the sum of all the interactions people have with your brand. User experience, or UX, is about the interaction users have with your product. Read more…
Have you ever wondered why calls to contact centres often leave you perplexed, dejected, annoyed, dissatisfied or even angry? If, like me, a failure to have a call answered in less than ten rings, getting Read more…
The Next Generation Mobile Networks (NGMN) Alliance announced its newly launched activities on 5G Trial & Testing, End-to-end Architecture and Vehicle-to-X. The Alliance highlights its commitment to ensure successful 5G development, testing and standardisation in Read more…
Netflix Inc is facing problems in several major Asian markets as it struggles to provide enough strong content to attract consumers amid tough local competition. Read more…
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