Avaya has signed a strategic agreement with Tencent Cloud to help enterprise customers launch cloud-based communications services.
The two companies will create a communications cloud ecosystem, combining Avaya’s contact center and unified communications solutions and services with Tencent’s social communications and broadcast technologies.
The move follows the announcement in March that the Tencent QQ instant messaging application is being integrated with Avaya’s contact center technologies to help companies deliver an omnichannel customer experience.
As part of the agreement, Tencent and Avaya will also collaborate on disaster recovery efforts. Avaya provides safety strategies and mechanisms for cloud data centers, helping enterprises avoid IT deployment risks and safeguard data security. Tencent Cloud offers robust disaster recovery mechanisms with remote disaster recovery capabilities that can maintain the stable operation of services and enable 99.99% availability of instant communications infrastructure service support. With the support of this technology, Avaya can accelerate the implementation of data disaster recovery and hotline programs.
“We have launched the CCaaS solution ‘A Cloud’ based on the SaaS model. In selecting a subsequent IaaS platform, we will fully cooperate with Tencent Cloud to rapidly implement Avaya cloud communications solutions,” said Ang Rong, General Manager of Avaya’s Cloud Business Unit.
“The audio, video and communications solutions based on Tencent Cloud will also be aligned to various applications and services within Avaya’s unified communications solution, jointly optimizing the enterprise communications experience,” said Xie Yuefeng, VP of Tencent Cloud.