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Dunning outside the CX domain can be a disaster for telcos
Dunning is not a customer-centric process and is often outside the CX domain, being approached as a purely financial process. Read more…
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Dual-use tech for military and civilian use is the next ‘new normal’
Dual-use tech that can be used for both peaceful and military aims may become another ‘new normal’ in the wake of the Russia-Ukraine war. Read more…
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Ubiquitous 5G – red flag warning!
When discussing 5G treat the word “ubiquitous” as a red flag. It’s not a term used by people on the radio side of the industry. Read more…
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GSMA says 5G readiness is lagging in APAC – and it can help fix that
The GSMA says 5G readiness is a mixed bag in APAC, but it’s nothing that a solid spectrum planning and management strategy can’t fix. Read more…
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What do fintech, productivity and air-con have in common?
Lack of productivity growth is because fintech is being used to support existing products, processes, regulation and institutional structures Read more…
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Twitter’s poison pill is a pile of lawsuits waiting to happen
Twitter’s poison pill to block a take-over by Elon Musk is arguably a breach of fiduciary duty that could lead to multiple lawsuits. Read more…
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Do you miss your broadband carrier when you quit them? I don’t.
We all have service providers and brands we like. But does anyone really feel that way about their broadband or mobile carrier? Read more…
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APAC consumers don’t trust you with their personal data
Consumers increasingly dislike sharing personal data with digital services and are becoming less tolerant of companies that don’t protect it. Read more…
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Technology powering the future of Asia’s growing economies
New technologies not only improve the overall quality of life for growing cities but also overcome constraints on productivity for economies. Read more…
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What if your telco career was to end tomorrow?
Are you a dyed-in-the-wool telco person? What would you do next if your telco career were to cease tomorrow? Read more…
