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Break the expensive ‘chase and replace’ cycle – choose loyalty
In SE Asia, this lack of basic customer knowledge is a huge issue, with MNOs lacking basic information on a staggering 92% of their customers. Read more…
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Should consumer robotics be available by subscription?
The consumer robotics market is looking forward to healthy growth over the next five years. Read more…
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Seems e-scooters aren’t as eco-friendly as you might think
Dockless e-scooters are touted as a green alternative to cars, but a new study says that actually they aren’t once you look beyond the tailpipe. Read more…
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Privacy is destined to become the real differentiator
At one time he was signalling the end of privacy for his own convenience. Now, Zuckerberg says that ‘the future is private’ and it must hurt him to say that. Read more…
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Cellcos walk back automation plans – that’s bad for 5G
Mobile operators are scaling back plans to invest in network automation, which could delay 5G rollouts, says a new Rethink Technology Research report. Read more…
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Security and the need to be safe from the inside out
The world seems to be full of security alerts, data breaches and software behaving in scary ways. Capital One is the latest organisation to be breached and the security implications for the bank and its Read more…
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Can network operators really capture the next wave?
A press release with the title ‘Network Operators to benefit from an additional $120 billion from Value Added Services by 2024’ Read more…
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The omni-channel identity conundrum for OSS/BSS
Customers now have multiple engagement options (omni-channel) and form factors to resolve issues, yet they all represent different OSS/BSS challenges. Read more…
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Is GDPR impacting online revenue? That’s the wrong question
The real question isn’t whether tough privacy laws like GDPR impact online revenues, but whether they’re worth the cost. Read more…
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Android privacy – as absurd as turkeys voting for Christmas
Google says Android would become more privacy-friendly, but the notion that it will be as private as iOS is absurd because turkeys do not vote for Christmas. Read more…