Celcom Axiata and Edotco create O&M service delivery company

malaysia cellular tower
Imabe credit: hkhtt hj / Shutterstock.com

Celcom Axiata and Edotco Malaysia have launched On Site Services, a new ‘first line maintenance’ (FLM) company that promises operational and maintenance service delivery for customers.

According to Edotco, On Site Services will be the largest independent FLM entity in Malaysia, managing over 10,000 network sites throughout the country. The company will be created by carving out Celcom Axiata’s FLM Division into a separate unit. Employees of On Site Services will also co-own up to 30% of the company and be pioneer stakeholders.

As an independent entity, On Site Services will also be able to support multiple mobile network operators (MNOs) providing specialized operational and maintenance delivery services at a competitive cost.

The company’s immediate priority will be to develop a highly skilled and adept workforce that will be able to provide corrective and preventive maintenance services with an enhanced focus on operational excellence, time efficiency and service delivery.

The company’s potential for commercial growth and regional expansion is expected to be accelerated through opportunities to provide services to the Axiata Group’s footprint of MNOs and tower operations in ten countries within ASEAN and Southeast Asia. On Site’s portfolio of services will expand to include engineering and other forms of support by 2020 and target to provide similar services to MNOs in other parts of the region by 2023.

The transition is expected to be completed by end of third quarter of 2018.  On Site Services will have its own organisation structure and management team.

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