Chinese e-commerce firms are replacing deliverymen with robots

delivery robots
Image credit: kirill_makarov /

SHANGHAI/BEIJING (Reuters) – At Beijing’s sprawling Renmin University of China, two shiny new couriers dart through throngs of students to deliver parcels throughout the day. But they’re not typical Chinese deliverymen. Bright red, grey and black, they are the robot postmen of the future, and are controlled from a command centre 40 kms (25 miles) away by e-commerce giant

The robots are among technologies revolutionizing China’s vast delivery industry, which is struggling to keep pace with 50% annual growth in parcel volumes amid staff shortages, tight competition and declining margins.

China’s top delivery firms such as S.F. Express, BEST Inc and ZTO Express have begun testing robots and automated sorting lines ahead of China’s Singles Day on Saturday – an annual online discount shopping extravaganza which could see 1.5 billion packages shipped around the country.

“Wages are going up and the technology cost is actually going down,” said Bao Yan, director of strategy at JD Logistics, which manages parent’s logistics network. “We own the full process … we want to have automation throughout, from the fulfillment center to transportation and for last-mile delivery.”

To be sure, the robot revolution isn’t unique to China. US online retailer Amazon has staffed warehouses with thousands of robots since 2014, helping cut operating costs and delivery times.

However, Chinese industry executives say they are leapfrogging Amazon as they make use of and develop these technologies at a faster pace, with many investing proceeds from stock market listings last year.

“The adoption rate among Chinese firms is extremely fast. The economy develops so fast so everyone’s rushing to compete, to keep up,” said Johnny Chou, chairman and founder of BEST.

Robots galore

The experiments taking place across China are wide-ranging.

BEST and Kaola, an e-commerce unit of video games publisher NetEase, are using robots that can shift goods weighing up to 1,000 kgs (1 ton) across warehouse floors to help human packers.

Online retailers Alibaba, and S.F. Express are investing in drone programs they hope will one day perform so-called last-mile deliveries, especially in hard to reach rural areas.

Others, like ZTO Express, have rolled out automated sorting lines that can self-scan and tip parcels into bags earmarked for different destinations lined up on either side of the belt.

ZTO’S Chief Financial Officer James Guo said automated lines, which cost about 4 million yuan ($602,419) apiece, can sort up to 25,000 parcels an hour with 40 workers, versus a manually-operated line that can sort 4,000 parcels with 120 workers. ZTO has 44 of these automated lines.

“By saving the annual salaries of 70-80 workers, I can easily get back my investment in one line,” Guo said.

Other executives said wages in the industry, which has about 3 million workers, were rising by double-digit percentages annually, outpacing China’s economic growth.

Ripple effect

The shift is rippling down through the broader industry, logistics suppliers say, driving orders for and research into new technologies and placing new demands on warehouse landlords.

At one end of the chain are robotics and technology firms such as Qingdao Kengic Automation Equipment Co Ltd and Hikvision, which say they are partnering with logistics companies to develop new systems.

“We achieved 100 percent (revenue) growth last year,” said Xu Ke, deputy general manager of Kengic, a unit of rubber machinery maker Mesnac Co Ltd, which says its automated sorting belts are used by and online discount retailer Vipshop Holdings.

That kind of growth, he says, is attracting over a hundred new competitors into a sector that only five years ago had just a few dozen firms. “The price competition is becoming extremely harsh as everyone tries to grab market share.”

Warehouse owner Global Logistics Properties said customers who want to install robotics were asking for larger floorplates, reliable power supply and higher ceilings.

Government support

China’s government has been both boon and bane to the speed of the shift, other executives said.

Beijing has encouraged the fragmented logistics industry to modernise and become more efficient. The “Made in China 2025” initiative to upgrade the country’s manufacturing base has also spurred growth in robots.

But the government maintains tight control of its airspace, holding back the widespread introduction of drones, which many firms see as a potential last-mile delivery solution. Few firms have been granted drone licenses by the aviation regulator.

Still, industry executives confidently predict more parts of the supply chain will see machines replace human workers.

“We may not even need 10 years to achieve completely unmanned warehouses and unmanned distribution,” said BEST’s Chou. “Developments are happening just too quickly.”

($1 = 6.6348 Chinese yuan renminbi)

(Reporting by Brenda Goh in Shanghai and Pei Li in Beijing; Additional Reporting by Shanghai Newsroom; Editing by Ian Geoghegan)

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