LIVE EVENT – Cutting the BS from BSS Automation

Cutting the BS from BSS Automation

Cutting the BS from BSS Automation – a live debate being held on:

Thursday, 9th July 2020
Time: 09:00 BST / 10:00 CEST / 16:00 SGT / 18:00 AET

BSS Automation is touted as the next big driver of operational efficiency and business growth, but can it be both?

The discussion topic is automation and more specifically automation in BSS. The event aims to take the BS out of the subject and ask – and answer – some tough questions.

  • BSS Automation is touted as the next big driver of operational efficiency and business growth, but can it be both?
  • According to a recent Bain & Company survey, more than 80% of companies in all verticals are accelerating automation in response to COVID-19. So which BSS processes can you automate and which will deliver the greatest business value?
  • If full automation of BSS processes were possible (and easy) then presumably everyone would be doing it. What are the limitations? Are there specific areas where automation is simply not appropriate?
  • The pandemic has accelerated the appetite for automation as remote working becomes the way forward. What should the priorities be? What would you automate first in BSS, and why?
  • How would you sell automating BSS to the CEO – cost savings, efficiency, customer service and sales opportunities?
  • Who is the biggest beneficiary – CFO, Revenue Assurance, IT, customers or someone else?
  • What is the future of customer service – automated chatbots, social media, phone, web or all of the above?
  • If you were in charge of a project to automate BSS, what questions would you ask the vendor/SI team?
  • Why is it never as easy as it looks and sounds in PowerPoint?

Join Disruptive.Asia, Cerillion and industry experts on 9th July for a lively online debate that cuts through all the hype to focus on the real challenges of BSS Automation and identifies what areas CSPs need to prioritise.

Cutting the BS from BSS Automation – Live Event

Host and Moderator:    

Participants:                 

  • Chris Lewis, Telecoms industry analyst, strategic advisor, public speaker, accessibility specialist
  • George Glass, Chief Technology Officer at TM Forum
  • Richard Doughty, Business Development Director at Cerillion Technologies
  • Tony Poulos, Managing Editor at Disruptive.Asia

Date: Thursday, 9th July 2020
Time:
09:00 BST / 10:00 CEST / 16:00 SGT / 18:00 AET

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