The Federal Court of Australia has ordered Dell Australia Pty Ltd to pay $10 million for making false and misleading representations on its website about discount prices for add-on computer monitors.
Dell Australia admitted that it had misled customers
In enforcement proceedings brought by the ACCC, Dell Australia admitted that it had misled customers about the price of a selection of monitors available to ‘bundle’ with a purchase of a desktop, laptop or notebook. The add-on monitors were often advertised with a higher ‘strikethrough’ price, indicating a significant saving if purchased with other computer products.
Dell Australia admitted that it overstated the discounts customers received as monitors were not sold for the strikethrough price for most of the relevant time. In many cases, consumers paid more than if they had purchased the monitor as a standalone product. More than 5,300 monitors were sold to consumers with overstated discounts.
Dell also misled customers about discounts
Dell Australia also admitted that it misled customers about the discounted price of the add-on monitors with various statements, including “Total Savings”, “Includes x% off”, “Discounted Price”, and “Get the best price for popular accessories when purchased with this product”.
“This outcome sends a strong message to businesses that making false representations about prices or inflating discounts is a serious breach of consumer law and will attract substantial penalties,” ACCC Commissioner Liza Carver said.
“We took this action against Dell Australia because consumers rely on accurate information about prices and discounts to make purchasing decisions.”
“It is important that businesses are careful when advertising discount pricing to ensure they do not mislead consumers about the savings on offer,” Ms Carver said.
Earlier this year..
Earlier this year, the Court ordered Dell Australia to offer refunds, issue corrective notices to every affected consumer, and review its compliance program. Dell Australia was also ordered to pay a contribution to the ACCC’s costs.
Dell Australia co-operated during the proceedings by admitting that it had contravened the Australian Consumer Law and made joint submissions with the ACCC in respect of penalty and other orders. It also commenced offering some consumers refunds before the Court made orders.
The ACCC instituted Federal Court proceedings against Dell Australia on 4 November 2022.
In June 2023, the Federal Court declared by consent that Dell Australia made false and misleading representations on its website about the prices of add-on monitors and in ‘strikethrough’ prices shown on the website.
Dell Technologies Inc is a US-based technology company that operates globally primarily through its website and develops, sells, repairs, and supports computers and related products.
Dell Australia is a wholly-owned subsidiary of Dell Technologies, with headquarters in New South Wales.
Example of statements on Dell Australia’s website when consumers were offered an add-on monitor to desktop purchases:
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