Vietnamese incumbent telco VNPT has chosen Ericsson as a strategic partner to modernize its charging and business support system to enable service convergence and advanced charging capabilities.
Under the deal, VNPT will replace its legacy infrastructure with the Ericsson Charging System. The contract includes a backend IT peripheral system that will speed up the deployment and migration. The backend system will simplify integration of existing IT applications, taking full advantage of the new charging features and providing a flexible platform for VNPT to deploy new and innovative services.
With the new charging system in service, VNPT’s subscribers 40 million pre-paid and post-paid subscribers will be able to request and update account information in real-time and automatically get notifications on costs, balances, and bonuses.
The system will also give VNPT a better understanding of subscriber behavior and make it possible to rapidly create personalized offers, for example charging individual subscribers for bandwidth or specific services.
“Ericsson’s modernization of our charging system gives us the agility needed to meet the changing needs of our subscribers who expect greater control, personalization and flexibility,” said Nguyen Nam Long, general manager of VNPT Network. “It also helps us prepare for the introduction of 4G and makes it easier to further develop our service offering.”
VNPT recently received a license to operate a 4G network in Vietnam and has been investing in 4G network infrastructure. The operator will put the Ericsson Charging System into service during the fourth quarter of this year, allowing the operator to launch its 4G services on this new platform.
Denis Brunetti, head of Ericsson Vietnam and Myanmar, said VNPT would benefit not only from increased subscriber satisfaction and new business opportunities, but also reduction of overall service management and service delivery costs.