ExpiredCustomer Experience Management (CEM) in Telecoms World Summit 2019, Singapore 25-26 April

  • April 25, 2019 - April 26, 2019
    09:00 - 17:00

The Customer Experience Management (CEM) in Telecoms World Summit 2019 draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry and solution providers to present to you the latest key trends and development in CEM, big data analytics and AI technologies and strategies. 

The highlights of the summit will be Case Studies and Perspectives to be shared by senior professionals from telecoms operators in implementing effective CEM strategies in their businesses.

The agenda of this event encompasses:

  • Digital Transformation & CEM Innovation
  • Sustaining A Culture of Experience
  • Leveraging the Strength of Your Partners in the Mobile Chain
  • Telco Retail Management
  • Data-Driven Customer Experience
  • Enhancing Digital Billing Experience
  • CX Automation
  • Using AI & Analytics for a Proactive Approach to CX
  • How IoT Changing the Way our Customers Interact with Us?
  • Achieving B2B Brand Loyalty
  • Future Technology Trends Impacting CEM
  • and much more!

For more details, visit the website.


22 Scotts Road, Singapore, 228221, Singapore


Goodwood Park Hotel is Singapore’s distinguished heritage hotel. Housed in a uniquely designed building dating back to 1900, our 5-star hotel is an endearing pioneer of the Singapore tourism industry. Much of her original beauty has been faithfully restored, with the Grand Tower gazetted a national monument in 1989.

Goodwood Park Hotel’s stately grandeur and tradition of gracious reception is reflected in its range of banquet and meeting venues, catered to suit every need and event in Singapore.

An oasis of calm and hospitality in the heart of the city, our iconic heritage hotel in Singapore has been a popular setting for many local and international business events, and is also regarded as an elegant hotel wedding venue locally.

Experienced in handling a variety of event types from large corporate seminars, embassy/government meetings, elegant weddings, theme parties and small meeting groups, our team is committed to make every event a uniquely memorable experience.

Goodwood Park Hotel, Singapore has two grand ballrooms and two boardrooms to cater to weddings, events and functions up to 450 guests (depending on the event set-up). All conference and function rooms feature state-of-the-art teleconferencing and audio-visual equipment, including wired and wireless Internet access.

Be the first to comment

What do you think?

This site uses Akismet to reduce spam. Learn how your comment data is processed.