Intelligent digitalization of O&M, a critical component of any digital transformation

intelligent digitalization O&M
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As we enter the intelligent society age and envision the world in 2030, digitalization and intelligence will provide the most significant opportunities. These will open up new markets and help create growth engines for CSPs during their transformations.

In 10 years, we will upgrade from “digitization” to “intelligent digitalization” based on technologies such as 5.5G, 10GE home broadband, AI, cloud computing, big data, digital twin, and super automation.

This was the underlying theme of a presentation by Peng Song, President, Carrier BG Marketing & Solution Sales of Huawei, at Huawei’s Win-Win Innovation Week. He stressed that although “digitization” and “intelligent digitalization” looked similar, such upgrades require in-depth exploration of data value to support efficient business decision-making. That also includes achieving an integrated network experience for individuals and families either on travel or at home, a more human-friendly and surreal human-machine interaction, and intelligent upgrade of various industries. It will also enable the emergence of new business forms, services and models.

Peng Song speaking at the Carrier Cloud Transformation Summit during Win-Win·Huawei Innovation Week

He explained how CSPs could accelerate the transformation of intelligent digitalization at three layers to create three key values: revenue increase, experience improvement, quality and efficiency improvement.

The first layer is the intelligent digitalization of services. Intelligent digitalization will profoundly change the value creation process. In the future, carriers will switch from offering connectivity services to offering differentiated experience-based services, data services, and industry digitalization services. A close business loop between ecosystem, platform, and network will be formed, accelerating the new revenue growth.

The second layer is intelligent digitalization of O&M (operations & maintenance). CSPs will need to build an O&M system that matches new industries to amplify, reinforce, and multiply the value of manpower and assets, thereby improving productivity. The intelligent digital transformation of O&M refers to the transition from being network-centric to user journey-centric, which connects products, services, platforms, and networks to maximize data value. This way, 80% of business decisions will be driven by data, facilitating value operation.

The third layer is the intelligent digitalization of infrastructure. CSP networks will transform from traditional networks to highly secure, green, intelligent, and ubiquitous networks. By integrating multiple types of resources such as computing and connectivity resources, networks will be more intelligent, clouds more diversified, data flow more efficient, and intelligent applications more extensive.

Intelligent digital transformation is about practice. Combining its transformation practice with its experience in enabling 100+ operator transformations, Huawei worked with industry cognization to develop the “Five Dimensions and Five Levels” assessment model for the maturity of O&M intelligent digital transformation.

This model assesses an intelligent digital transformation in five dimensions: transformation strategy, value measurement, process optimization, data/platform/network, and organization and talent, at five maturity levels from L1 to L5. Using the closed-loop iterative evolution method of scenario selection, capability assessment, capability construction, capability verification, and capability re-evaluation helps operators clearly understand their current status in the transformation journey, select the transformation path, and continuously guide the transformation process.

Peng Song outlined that Huawei continues to cooperate with TM Forum, GSMA, ETSI, 3GPP and other standards and industry organizations on intelligent digital transformation, resulting in white papers and standards with operator partners. At the same time, Huawei has created a global “Digital Intelligent Transformation DigiVerse Center”, which summarizes high-value scenarios in the transformation process and allows customers to connect to more than a dozen sample sites on the cloud globally for immersive dialogues with more than 300 experts and scenario-based experiences. For innovative scenarios such as cross-scenario integration and B2B transformation, we conduct joint innovation based on the “Digital Intelligent Transformation Innovation and Practice Center” and the Transformation Catalyst Project.

Intelligent digital transformation is a structural and systematic transition targeting business value. It is a never-ending effort to enable operators to create new business value along different paths continuously, whether it is improving quality and efficiency through automation and intelligence, maximizing the value of integrated data for organizations, improving customer satisfaction through precision marketing and lean operations, or bringing richer personal and enterprise services.

Relate article: Collaboration is key to achieving Intelligent World 2030

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