KT consolidates its backend with Amdocs real-time convergent charging

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Amdocs has announced that KT Corp is now live with its single real-time convergent charging system and a single product catalog in support of all of its lines of business.

As a result, Amdocs says, KT can rapidly introduce personalized and contextualized quad-play services and shared data plans across fixed, mobile, broadband Internet and digital television offerings – enhancing the LTE experience it offers its customers while reducing total cost of systems ownership.

Designed to consolidate and modernize KT’s disparate charging operations, the project is being rolled out under a multi-year services contract and was initially deployed to support KT’s more than 30 million postpaid wireless and fixed-line customers. Amdocs carried out extensive systems testing and tuning in collaboration with KT’s IT organization, KTDS. As a result, the two companies were able to ensure the best systems performance upon go live and successfully migrate the 30 million customers in their entirety to the new systems overnight, with no impact to service quality.

“We’ll be able to quickly launch exciting new offerings, enabling real-time digital experiences for our customers, while maximizing the return on our LTE and future 5G network investments,” said Jeong-Min Woo, senior vice president of BSS Transformation TF at KT’s CIO Office.

“KT can now leverage analytics to deliver the services customers truly want in the digital era, including shared price plans spanning multiple devices, personas and hierarchies, and real-time notifications, helping to prevent bill shock,” said Gary Miles, chief marketing officer at Amdocs.

As part of the project, Amdocs supplied its Convergent Charging product, which features a cloud-ready architecture, real-time event processing and an operational database based on advanced, big data NoSQL technology for storing more data for longer and at lower costs. Amdocs also supplied its Master Enterprise Catalog and Charging Business Analytics solution, third-party hardware and software, as well as implementation, testing, training and support and maintenance services for both Amdocs and non-Amdocs systems.

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