The number of QR code coupons redeemed via mobile will reach 5.3 billion by 2022, up from an estimated 1.3 billion in 2017, says a new study from Juniper Research.
The new research finds that the use of QR codes to deliver coupons and discount offers will increase substantially, as in-built QR functionality on mobile devices drives usage, with Apple leading the way.
Recent changes by Apple, to include QR code reader functionality as part of the camera application on iPhone devices, has lead Juniper to revise its mobile coupon forecasts upwards. Juniper forecasts that over 1 billion mobile devices will access coupons through QR codes by 2022, said research author Lauren Foye.
“Apple’s addition of QR code reading facilities directly addresses a major barrier for use in Western markets,” Foye said. “The lack of an in-built reader had been a hindrance, with consumers needing to download a separate QR code scanner app.”
Juniper believes retailers are set to take advantage of an increasingly receptive audience for QR codes. For example, US retailer Target announced a QR code-based payments system to scan offers directly to their device stored payment cards, which can then be scanned at checkout for instant payment.
In addition, the research found that mobile enabled loyalty cards will double, with nearly 4 billion cards set to be active by 2022, up from 2 billion in 2017. Growth will be aided by digitalization of offers, alongside newer, innovative technologies being applied by retailers.
The research also found chatbots and voice assistants are major driving factors in delivering consumer loyalty, with these programs aiding in delivering recommended offers and incentives, as well as addressing any customer queries. However, teething problems such as misunderstood queries or incorrectly recorded information risks alienating users.