PLDT and Amdocs announced that they are expanding their strategic partnership under a new six-year service agreement to transform the IT infrastructure of PLDT and its wireless arm Smart Communications.
Earlier this year, PLDT, Smart and Amdocs signed a seven-year master transformation agreement to undertake the modernization of IT applications and introduce digital technologies.
Under the new agreement, Amdocs will consolidate, modernize and manage PLDT and Smart’s IT infrastructure. This will entail introducing artificial intelligence, machine learning, analytics, and robotics to their operations.
With advanced automation, PLDT and Smart will be able to implement predictive and zero touch operations, auto resolutions of errors, and self-healing of systems. With fully automated operations, PLDT and Smart will be able to prepare to migrate to the cloud, while reducing opex.
“With Amdocs running and automating our IT operations, we will be better equipped to quickly launch innovative products and services to deliver a compelling digital experience to our customers,” said Manuel V. Pangilinan, chairman, president and CEO of PLDT.
Gary Miles, chief marketing officer at Amdocs, added: “With Amdocs Intelligent Operations, PLDT will be able to inject intelligence and automation into their entire operations, enabling them to become more efficient and take smart product and service decisions. This will help them accelerate innovation to further enhance the superior experience they deliver to their customers, while increasing engagement, loyalty and affinity to their brand.”
Amdocs Intelligent Operations is part of AmdocsONE, an open, modular and integrated solution set designed to accelerate the industry’s dynamic and continuous digital transformation.