SmarTone deploys retail store robot to interact with customers

smartone robot

Hong Kong cellco SmarTone has introduced a smart robot called NAO to tour its retail stores with the aim of making the customer experience more fun and interactive.

Equipped with intelligence and real-time interaction capabilities, NAO can perform detailed actions and speak multiple languages to interact with customers. It can also introduce the latest services plan offers and recommend smartphone accessories to customers.

SmarTone debuted NAO at its apm store on Tuesday. Together with local web-celebrity Lilian Kan, NAO sang, danced and played games with customers. Smart robot Pepper also joined the event, making it the first appearance of the two robots together in Hong Kong.

“The introduction of NAO will enable a fun and interactive experience, deepening in-store engagement with customers,” said Josephine Lam, Head of Marketing and Sales at SmarTone.

Customers who want to meet NAO can visit SmarTone stores at apm, IFC and New Town Plaza until March 13. If they take selfies with NAO and upload them to Facebook (after checking into the store’s Facebook page), they can get a discount on mobile phone accessories and NAO stickers.

The smart robot will later tour other stores to interact with customers.

“Robotics is one of the hottest technologies and we know they will have a significant impact on our lives in the future,” said Alex Kun, head of products and services at SmarTone. “We will continue to seek ways to introduce the latest robotics technologies into our business as well as provide opportunities for local enterprises, organizations and individuals to experience the technology. For instance, we will launch robot rental services and organize coding workshops to nurture the younger generation’s interest in robotics.”

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