Spark New Zealand has pleaded guilty to court proceedings brought by the New Zealand Commerce Commission under the Fair Trading Act 1986 over a pair of billing and operational issues.
Specifically, Spark admitted that it had made errors regarding the implemention of a ‘welcome credit’ for some new fiber broadband customers in 2016, as well as billing issues relating to a 30-day notice period when customers left Spark.
The Commerce Commission withdrew a third charge relating to an equipment fault in 2015 that affected data billing for a number of customers.
Spark says the errors were all system-based and caused by genuine mistakes with no malicious intent. Spark added has already applied credits to the accounts of all impacted customers and has made extensive efforts to return all amounts owed to former customers.
The penalties for the infractions have yet to be decided by the commission, but Spark maintained the eventual fines are not expected to have a significant impact on its financial position or profitability.