StarHub says it is now offering its prepaid customers free local outgoing voice calls as long as they have an active data plan in a bid to simplify the customer experience.
Customers using StarHub’s ‘Happy Prepaid’ app can choose between six prepaid data plans, ranging from S$2.00 (30MB and free calls for three days) to S$25 (5GB and free calls for 30 days).
Even when they run out of data, customers can continue having phone conversations until the plan expires. For example, a customer who signs up for the 30-day plan and burns through his/her 5GB on the tenth day, will still be able to keep making free local calls for the remaining 20 days.
Donovan Kik, VP of Segment & Marketing at StarHub, said the plan – in which customers are basically paying for data, not voice – is a first in Singapore, and will save heavy users over S$20 in daily call charges without having to activate yet another premium value-added service.
“Simplicity is key and we will continually enhance our services to ensure we deliver the best possible experience to customers,” he said.
(1 USD = 1.37 SGD)