Sterlite Tech’s Elitecore BSS gets “Customer Centricity” award nomination from TM Forum

EDITOR'S NOTE: Not the actual TM Forum Excellence Awards statue. Credit: hin255 /

Sterlite Technologies’ Telecom Software Division, Elitecore, announced that its BSS with Digital Commerce and Customer Management (DCCM) Platform – showcased this week at MWC17 – has been nominated in the TM Forum Excellence Awards 2017 for the category of Outstanding Contribution to Enabling Improved Customer Centricity.

According to Sterlite Tech, the TM Forum-compliant Elitecore DCCM platform is tailored specifically for CSPs. It supports complete selling, marketing, monetization, revenue management, billing and self-care capabilities. It enables CSPs manage entire customer life cycle from on-boarding to self-care online.

It is designed for both fixed-line and wireless networks, and can offer contextual, consistent, real time services in an omni-channel and any-device experience. Preintegrated with Elitecore and third party BSS platforms, it is a multi-tenant platform supporting both B2C and B2B commerce functionality.

Dhaval Vora, VP of product management at Sterlite Tech-Elitecore, said he was pleased by the nomination.

“Elitecore DCCM Platform extensively complies with TM Forum’s Application Framework (TAM) Release 15.5 with an added advantage of in-house certified consultants,” he said. “The knowledge allowed us to map customer needs for cost reduction, efficiency and time-to-market with greater agility.”

“Congratulations to TM Forum’s Excellence Award nominees,” said Nik Willetts, deputy CEO at TM Forum. “TM Forum is based on the work and success of its members, and we are thrilled to see such high-caliber results achieved by these global innovators. It’s clear that these companies will continue to pave the way forward for us as the digital industry evolves.”

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