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ACC2017

customer experience trust
Views

You can’t deliver a great customer experience if they don’t trust you

September 20, 2017 John C. Tanner 0

Telecoms executives are increasingly convinced that the world is shifting from value chains to platform-based ecosystems and are keen to play a central role – but that means delivering a strong customer experience via big Read more…

guy kawasaki
Features

ACC2017: Guy Kawasaki offers telcos ten-step transformation plan

September 13, 2017 John C. Tanner 0

The ACC2017 conference kicked off in Cebu on Tuesday with a pep talk from Guy Kawasaki, Silicon Valley guru and chief evangelist for online graphic design platform Canva, who outlined key points that telcos should Read more…

ACC2017 Reinventing Customer Experience in the Digital Age
Features

ACC2017: It takes more than tech to reinvent the customer experience

August 16, 2017 John C. Tanner 1

This year’s Asian Carriers Conference will focus on the growing importance of customer experience as telcos hurtle headlong into the Digital Era. In this Q&A with Disruptive.Asia, ACCI chairman Katrina “Kat” Luna-Abelarde explains why the Read more…

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