News
Burst SMS breaches Australian SMS anti-scam rules
Known Pty Ltd (trading as Burst SMS) has breached SMS anti-scam rules by allowing scammers to send messages impersonating well-known Australian brands. Read more…
ACMA
News
Australian telcos breach consumer protection rules
ACMA takes action against eight telcos that failed to provide adequate safeguards to help customers avoid service restrictions, suspensions or disconnections. Read more…
News
ACMA puts telcos on notice to improve consumer protection
Australian Communications and Media Authority ACMA has put Australia’s telco industry on notice to improve its consumer protection framework significantly. Read more…
News
Australia joins with global partners to fight scams
Australia has joined five other nations in strengthening strategic engagement in the global fight against scams, unsolicited telemarketing and spam. Read more…
Features
ACMA reveals top five phone scams and how to avoid them
The Australian Communications and Media Authority (ACMA) has revealed the top five phone scams currently being reported to the agency. Read more…
News
Australia, Singapore join forces to fight spam and scams
Australia and Singapore will unite in the fight against unsolicited telemarketing, spam and scams following agreement between ACMA and IMDA. Read more…
News
Australia issues new rules for telcos to identify, trace & block SMS scams
The Australian Communications and Media Authority (ACMA) has registered new rules to require telcos to identify, trace and block SMS scams. Read more…
News
New ID check anti-scam rules for Australia
New rules to protect consumers from scams that target customer interactions with telcos came into force today in Australia. Read more…
News
Scam calls are going down in Australia but more needs to be done: ACMA
Rules to curb scam calls are paying off, but they remain a problem, and more action is needed to deal with them, ACMA’s chair says. Read more…
News
ACMA fines Telstra for repeatedly violating billing rules
Telstra has refunded customers more than $1.3 million and paid an infringement notice after the ACMA confirmed more billing errors. Read more…
News
Unlawful spam costs Australian firm $3.7mn in penalties
Sportsbet has paid a record infringement notice of $2.5mn and refunds to customers of around $1.2mn after breaching Australia’s spam laws. Read more…
News
Australian regulator releases telco contactability report
The Australian Communication and Media Authority (ACMA) has released the results of an audit into the contactability of telcos. Read more…
News
Telstra fined $1.9 million over repeated data privacy / public safety fails
ACMA fines Telstra $1.9 million for massive violations of rules protecting customer privacy and safety – rules Telstra has breached before. Read more…
News
Number of telco complaints down in Australia, but taking longer to resolve
Rules introduced by ACMA in 2018-19 have contributed to a decline in complaints, but the time taken by telcos to fix problems had gone up. Read more…
Off the Wire
Australian regulator opens applications for low band 5G spectrum auction
The Australian Communications and Media Authority (ACMA) has opened applications for the 2021 auction of 5G spectrum in the 850/900 MHz band. Read more…
News
Australian regulator steps up fight against illegal online gambling
The Australian Communications and Media Authority (ACMA) has stepped up its efforts to combat illegal online gambling by blocking websites. Read more…
News
Telstra under-delivers internet speeds, fails to inform customers – ACMA
ACMA finds Telstra failed to notify almost 50,000 customers that the maximum speeds advertised in their internet plan were not attainable. Read more…
News
Australia introduces self-exclusion register for online and phone gambling
Australia’s first national self-exclusion register for online and phone gambling appoints Engine Australia (Engine) to deliver the project. Read more…
News
Australian telcos warned, failing to protect customers against identity theft
Australian telcos issued formal warnings after ACMA found they failed to adequately verify people’s identities prior to transferring numbers. Read more…
News
Australia: 55 million scam calls busted as new code bites
ACMA has revealed that telcos have blocked 55 million scam calls to Australian phone numbers since new rules were introduced in December. Read more…