News
Australian regulator backs reform of current telecoms safeguards
With telecoms now an essential service the Australian Communications and Media Authority is backing reform of current regulatory safeguards. Read more…
ACMA
News
NBN service continuity rules breached by Telstra, Optus, TPG and Dodo
ACMA has found TPG, Optus, Dodo and Telstra in breach of consumer protection rules after customers were left without telco services. Read more…
Features
ACMA offers new resources to protect Australians from phone scams
Scam activity on telco networks has a significant social and economic impact on Australians says ACMA that has resources avaiable to help. Read more…
Views
If you Spamalot it’s going to cost you – ask Australia’s Optus
Singtel Optus, has had to pay an AUD504,000 fine after an ACMA investigation discovered significant breaches of anti-spamming laws. Read more…
News
80% of Australians concerned with commercial influence in news
More than 8 in 10 Australian adults are concerned about large advertisers influence on news, according to new research from the the regulator, ACMA. Read more…
News
Australian regulator recommends prompt action to combat scams
Australian regulator recommends new enforceable obligations on telcos and the immediate commencement of trials for a number of scam reduction initiatives. Read more…
Off the Wire
Telstra given formal warning over excess usage notifications
Telstra issued with a formal warning for failing to send data usage email notifications to more than 150,000 mobile broadband customers. Read more…
News
Australian ISP iiNet penalised after NBN migration goes wrong
ACMA investigation has found iiNet’s actions breached part of a package of rules developed to protect consumers moving to the NBN. Read more…
News
ACMA to begin blocking illegal offshore gambling websites
Australian Communications and Media Authority (ACMA) to use powers to have internet service providers (ISPs) block illegal offshore gambling websites. Read more…
News
Australian regulator ACMA takes action against 11 telcos
The Australian Communications and Media Authority (ACMA) has taken action against eleven telcos for failing to comply with consumer protection rules. Read more…
Off the Wire
ACMA enforces new rules to ease NBN migration pain
The Australian Communications and Media Authority (ACMA) says it has set out its ‘Compliance and enforcement – statement of approach’ for new rules providing regulatory safeguards for consumers moving to services delivered over the NBN. Read more…
Views
Customer complaints regulation – another fine mess in the making?
One of the best kept secrets for most businesses is the number of customer complaints they get through their customer support centers. For communications service providers, keeping these numbers confidential has become a bit of Read more…