Videos
Will the future of customer interaction be driven by BSS automation?
Customer service and customer interaction have been a talking point in the industry for many years. Now, the debate has become more urgent. Read more…
automation
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Automation means smooth operations, which means happy customers
Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…
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Has automation delivered operational efficiency, streamlined processes?
For years, billing teams have strived for operational efficiency, streamlined processes, accurate pricing and collection. Have they succeeded? Read more…
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IoT does not need 5G to succeed but a pandemic helps
Too many in the industry have said far too often that the success of the IoT depends on 5G. It clearly does not. But a crisis helps. Read more…
Off the Wire
Asia’s CSPs ahead of ROW seeing automation as key to profits
78% of communications service providers (CSPs) tie automation in service fulfilment to improved profitability – 83% among Asia Pacific CSPs. Read more…
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Curiosity about AI may well kill the cat, er, humans
The problem is that humans are even more curious than cats, particularly when it comes to things like AI. Read more…
Features
Is RAN automation central to 5G – or is it a distant dream?
Plans to implement advanced machine learning based automation in 5G networks are grinding to a halt, as operators slow investment and reduce ambitions. Read more…
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Cellcos walk back automation plans – that’s bad for 5G
Mobile operators are scaling back plans to invest in network automation, which could delay 5G rollouts, says a new Rethink Technology Research report. Read more…
Off the Wire
Orchestration, automation and the Blue Planet approach
Two big problems that telcos have at the moment, according to Kailem Anderson, VP of Engineering at Blue Planet, are visibility and people. Read more…
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HK enterprises want AI to augment jobs, not kill them
Hong Kong enterprises aren’t ready for AI yet, but once they are, the good news for employees is their managers won’t replace them: Microsoft-IDC survey Read more…