Views
Automation, AI and their algorithms now run our lives and we are to blame
Automation, driven increasingly by AI and its host of algorithms are increasingly running our lives – and not necessarily in a good way. Read more…
automation
Features
Cloud native networking: telecoms’ latest adventure
Cloud native networking offers operators a promise of efficiency, automation and innovation to underpin their future in the coordination age. Read more…
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White-collar robots must be as well-trained as white-collar workers
The New York Times recently posted an article about robots taking work from white-collar workers, who felt their positions were safe. Read more…
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Automation and digitization not done right – like lipstick on a pig!
Automation and digitization should increase the productivity of work, but productivity growth has been flat or declining in most countries. Read more…
Videos
Will the future of customer interaction be driven by BSS automation?
Customer service and customer interaction have been a talking point in the industry for many years. Now, the debate has become more urgent. Read more…
Views
Automation means smooth operations, which means happy customers
Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…
Views
Has automation delivered operational efficiency, streamlined processes?
For years, billing teams have strived for operational efficiency, streamlined processes, accurate pricing and collection. Have they succeeded? Read more…
Views
IoT does not need 5G to succeed but a pandemic helps
Too many in the industry have said far too often that the success of the IoT depends on 5G. It clearly does not. But a crisis helps. Read more…
Off the Wire
Asia’s CSPs ahead of ROW seeing automation as key to profits
78% of communications service providers (CSPs) tie automation in service fulfilment to improved profitability – 83% among Asia Pacific CSPs. Read more…
Views
Curiosity about AI may well kill the cat, er, humans
The problem is that humans are even more curious than cats, particularly when it comes to things like AI. Read more…