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Data should improve services for ‘good’ and ‘bad’ customers
Customer data enables fairly priced services and a better experience for all – yet many firms use it to treat “good” customers better. That’s a bad idea. Read more…
big data analytics
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APAC firms are being overwhelmed by customer data
APAC firms want to harness customer data to serve them better. Just one problem: customers are generating data at volumes many firms aren’t prepared to handle. Read more…
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Social networks are better predictors of supply chain risk
Businesses need to change the way they evaluate risk to their global supply networks. Social network analytics can provide the data and tools they they need. Read more…
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Open source intelligence for more than spying and journalism
Open source intelligence is a key tool for investigative journalism and spy agencies. But as it becomes more systematic, it can be applied to other use cases. Read more…
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Data can help us understand humans, the world and why things happen
We can lose the big picture if we only focus on details. Could we use data better and more holistically to see everything more clearly? Read more…
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IoT and wearables need the right balance to break down data silos
IoT and wearables need a solution to help them combine and use various data – but there’s no one-size-fits-all solution for all verticals. Read more…
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Mobile services of the future must be headless and decentralized
5G and 6G will herald a major paradigm shift in mobile services, not least because current data and app models won’t work in the future. Read more…
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Open source solutions need finely balanced ecosystems
Open source solutions require an ecosystem that finds the right balance between being both genuinely open source and a sustainable business. Read more…
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Closing the data loop between physical and online retail channels
Retailers want to integrate customer data across physical and online channels, which could produce radical (and useful) new data models. Read more…
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Insurance companies must embrace user-held data models
Insurance companies want to use customer behavior data to set premiums, but this raises privacy concerns. User-held data models can help. Read more…
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Why analyzing online behavior is key in Asia’s new normal
Analytics is crucial to understanding digital interactions. Mixpanel’s approach is to dial up the spotlight on online behavior insights. Read more…
Features
Here’s why analytics are crucial to 5G network operations
Upfront deployment of 5G analytics and top-down buy-in are essential to the operational and cultural transformation 5G migration requires. Read more…
News
Henan commissions high-tech surveillance system to track journalists
Security officials in Henan commissions a surveillance system to track journalists, international students and other “suspicious people”. Read more…
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Wearables market embraces subscription model – but will users pay?
Wearables firms are moving towards subscription models. Is this the next phase of wearables? And what does it mean for users’ rights to data? Read more…
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Massive data versus relevant data – simply a case of quantity over quality?
There seems to be a belief that massive data can compensate for quality in data analytics and AI. That says a lot about the data business. Read more…
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Big data is now so big and so fast, we need a new term to describe it
Big data used to be, with hindsight, pedestrian. Conferences on data (in those days data warehousing) used to be about companies showing off. Read more…
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Can big data help you avoid jet lag? Qantas is finding out
During the first-ever 19-hour direct flight, Qantas gathered data on passengers and crew to measure the impact on their health and test mitigation techniques. Read more…
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How big data can warn businesses of civil unrest in real time
As geopolitical risks worldwide escalate, the key differentiator for cutting-edge risk management solutions is leveraging big data to generate real-time alerts. Read more…
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One brain to rule them all: do telcos need centralized AI?
Many telcos are adopting AI one department at a time, which is resulting in AI silos. Amdocs:next has an idea: a centralized cloud-based AI brain. Read more…
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i3forum convinces five wholesale carriers to share big data
i3forum launches a database where wholesale carriers can share voice traffic data for analytics purposes. Sharing data is a prerequisite. Five have signed on. Read more…