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billing

enterprise ICT services billing
Views

Rethinking telecom enterprise billing for ICT services

December 22, 2022 Guest Writer 0

The ability to provide connectivity services has been a critical revenue driver for telecom operators that offer enterprise services. Read more…

google billing india
News

Google won’t make Indian developers use its billing system

November 2, 2022 News Centre 0

Google is pausing enforcement of a policy requiring app developers in India to use its proprietary billing system for selling digital goods after a CCI ruling. Read more…

BCE billing
Views

Billing & Charging Evolution (BCE) – will it make a difference?

July 8, 2022 Guest Writer 0

GSMA has introduced a new way of billing called Billing and Charging Evolution (BCE) – a flexible GSMA next-generation process/approach. Read more…

broadband carrier customer service
Views

Do you miss your broadband carrier when you quit them? I don’t.

April 21, 2022 Jouko Ahvenainen 0

We all have service providers and brands we like. But does anyone really feel that way about their broadband or mobile carrier? Read more…

Enterprises trust
Views

If enterprises trust CSPs, why are we not seeing more innovation?

November 30, 2021 Alex Leslie 0

For decades enterprises have trusted CSPs to provide connectivity. Why haven’t CSPs been able to capitalize on this beyond the pipes? Read more…

CSPs are not ready
Views

CSPs are not ready to charge for 5G – hardly surprising, very depressing

October 18, 2021 Alex Leslie 0

CSPs are not ready for 5G, even though they have been throwing the hype around like children with an espresso and a new set of toys. Read more…

Business Engineer
Views

The Business Engineer could be the answer to who should ‘own’ BSS

October 11, 2021 Alex Leslie 1

The Business Engineer could be a role that, once and for all, answers the eternal question of where BSS should sit within a telco. Read more…

human or machine IoT
Features

Human or machine? Make or break IoT monetisation for operators

March 11, 2021 Guest Writer 0

Most mobile operators’ systems today are simply not able to identify a device on their network as human or machine, but this is key. Read more…

billing
Views

Billing is still an issue for telcos – and its 2021 for goodness sake

February 16, 2021 Alex Leslie 1

Telcos should have solved their billing issues by now. It was over 20 years ago when competition made telcos buy new billing systems. Read more…

ACMA Telstra ovecharging
News

Australian regulator ACMA reprimands Telstra for overcharging A$2.5mn

November 12, 2020 News Centre 0

ACMA tells Telstra to comply after it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period. Read more…

bill dead resurrecting
Views

If you think the bill is dead it might be time to look at resurrecting it!

September 22, 2020 Guest Writer 0

The bill, as many customers know it, is dead. It is not fulfilling today’s purposes, but life can be breathed back into the bill very quickly Read more…

Cerillion CEO Louis Hall
News

Cerillion announces largest ever contract win with UK provider

September 15, 2020 Teresa Cottam 0

UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…

bill communications billing
Views

CSPs are investing in transforming bill communications – here’s why

September 15, 2020 Guest Writer 0

The perception of bills is that they are very simple demands for payment generated by legacy billing systems – but not any more! Read more…

DCB direct carrier billing
Features

Direct Carrier Billing (DCB) growing and offers alternative revenue stream

August 6, 2020 Tony Poulos 0

Mobile network operator direct role as a content retailer has diminished but DCB (Direct Carrier Billing) offers an alternative revenue stream Read more…

Billing is back
Views

Billing is back and at the heart of customer service – or should be

August 5, 2020 Alex Leslie 0

Billing is back on the agenda and whether we still call it billing is not as important as getting it right and making it clear. Read more…

operational efficiency
Views

Has automation delivered operational efficiency, streamlined processes?

June 4, 2020 Alex Leslie 0

For years, billing teams have strived for operational efficiency, streamlined processes, accurate pricing and collection. Have they succeeded? Read more…

No Picture
Off the Wire

Telecom Fiji opts for Oracle’s billing and revenue management

January 30, 2020 News Centre 0

Telecom Fiji Limited, looking to better serve its customers, opts for Oracle’s billing and revenue management suite. Read more…

Agile charging
Views

Agile charging is critical in driving the mobile internet

October 15, 2019 Guest Writer 0

The GSMAs 2019 Digital Economy Report highlights the fact that 47% (3.6 bn people) of the world’s population were connected to the mobile internet in 2018. Read more…

5G Billing
Views

Operators not ready for 5G billing, or partners, or revenue: survey

February 28, 2019 Alex Leslie 0

Billing is always the thorn in the sides of operators, always the last thing to be given green light from above. The same is true in 5G. Read more…

News

Singapore telcos may be required to provide breakdown of billing

February 21, 2019 News Centre 0

Telcos in Singapore could soon be required to provide a standardised breakdown of charges when billing customers, under new proposed requirements. Read more…

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