Views
Billing is still an issue for telcos – and its 2021 for goodness sake
Telcos should have solved their billing issues by now. It was over 20 years ago when competition made telcos buy new billing systems. Read more…
billing
News
Australian regulator ACMA reprimands Telstra for overcharging A$2.5mn
ACMA tells Telstra to comply after it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period. Read more…
Views
If you think the bill is dead it might be time to look at resurrecting it!
The bill, as many customers know it, is dead. It is not fulfilling today’s purposes, but life can be breathed back into the bill very quickly Read more…
News
Cerillion announces largest ever contract win with UK provider
UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…
Views
CSPs are investing in transforming bill communications – here’s why
The perception of bills is that they are very simple demands for payment generated by legacy billing systems – but not any more! Read more…
Features
Direct Carrier Billing (DCB) growing and offers alternative revenue stream
Mobile network operator direct role as a content retailer has diminished but DCB (Direct Carrier Billing) offers an alternative revenue stream Read more…
Views
Billing is back and at the heart of customer service – or should be
Billing is back on the agenda and whether we still call it billing is not as important as getting it right and making it clear. Read more…
Views
Has automation delivered operational efficiency, streamlined processes?
For years, billing teams have strived for operational efficiency, streamlined processes, accurate pricing and collection. Have they succeeded? Read more…
Off the Wire
Telecom Fiji opts for Oracle’s billing and revenue management
Telecom Fiji Limited, looking to better serve its customers, opts for Oracle’s billing and revenue management suite. Read more…
Views
Agile charging is critical in driving the mobile internet
The GSMAs 2019 Digital Economy Report highlights the fact that 47% (3.6 bn people) of the world’s population were connected to the mobile internet in 2018. Read more…