Views
Do you miss your broadband carrier when you quit them? I don’t.
We all have service providers and brands we like. But does anyone really feel that way about their broadband or mobile carrier? Read more…
billing
Views
If enterprises trust CSPs, why are we not seeing more innovation?
For decades enterprises have trusted CSPs to provide connectivity. Why haven’t CSPs been able to capitalize on this beyond the pipes? Read more…
Views
CSPs are not ready to charge for 5G – hardly surprising, very depressing
CSPs are not ready for 5G, even though they have been throwing the hype around like children with an espresso and a new set of toys. Read more…
Views
The Business Engineer could be the answer to who should ‘own’ BSS
The Business Engineer could be a role that, once and for all, answers the eternal question of where BSS should sit within a telco. Read more…
Features
Human or machine? Make or break IoT monetisation for operators
Most mobile operators’ systems today are simply not able to identify a device on their network as human or machine, but this is key. Read more…
Views
Billing is still an issue for telcos – and its 2021 for goodness sake
Telcos should have solved their billing issues by now. It was over 20 years ago when competition made telcos buy new billing systems. Read more…
News
Australian regulator ACMA reprimands Telstra for overcharging A$2.5mn
ACMA tells Telstra to comply after it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period. Read more…
Views
If you think the bill is dead it might be time to look at resurrecting it!
The bill, as many customers know it, is dead. It is not fulfilling today’s purposes, but life can be breathed back into the bill very quickly Read more…
News
Cerillion announces largest ever contract win with UK provider
UK-based billing, charging and CRM vendor, Cerillion, announced its largest ever contract win in an agreement said to be worth £11.2 million. Read more…
Views
CSPs are investing in transforming bill communications – here’s why
The perception of bills is that they are very simple demands for payment generated by legacy billing systems – but not any more! Read more…
Features
Direct Carrier Billing (DCB) growing and offers alternative revenue stream
Mobile network operator direct role as a content retailer has diminished but DCB (Direct Carrier Billing) offers an alternative revenue stream Read more…
Views
Billing is back and at the heart of customer service – or should be
Billing is back on the agenda and whether we still call it billing is not as important as getting it right and making it clear. Read more…
Views
Has automation delivered operational efficiency, streamlined processes?
For years, billing teams have strived for operational efficiency, streamlined processes, accurate pricing and collection. Have they succeeded? Read more…
Off the Wire
Telecom Fiji opts for Oracle’s billing and revenue management
Telecom Fiji Limited, looking to better serve its customers, opts for Oracle’s billing and revenue management suite. Read more…
Views
Agile charging is critical in driving the mobile internet
The GSMAs 2019 Digital Economy Report highlights the fact that 47% (3.6 bn people) of the world’s population were connected to the mobile internet in 2018. Read more…
Views
Operators not ready for 5G billing, or partners, or revenue: survey
Billing is always the thorn in the sides of operators, always the last thing to be given green light from above. The same is true in 5G. Read more…
News
Singapore telcos may be required to provide breakdown of billing
Telcos in Singapore could soon be required to provide a standardised breakdown of charges when billing customers, under new proposed requirements. Read more…
Off the Wire
Spark pleads guilty to operational and billing infractions
Spark New Zealand has pleaded guilty to court proceedings brought by the New Zealand Commerce Commission under the Fair Trading Act 1986 over a pair of billing and operational issues. Specifically, Spark admitted that it Read more…
Views
Will 5G mean billing as usual, or something completely different?
The promise of 5G, however far away it is, is clear. Lightning-fast speeds, low latency, great reliability – essentially it heralds the realization of every use case on every Powerpoint slide for the last 20 Read more…
Views
Transformation means new charging models for the digital world
It’s going to take a considered, and possibly radical approach, for service providers to realize the benefits of the so-called digital ‘revolution’. For the majority of CSPs, revenue management needs a complete overhaul by simplifying Read more…
