Views
Billing is the backbone of customer service – just ask the customer
The latest report on customer service in the telecoms industry makes for depressing reading. Telecoms is even worse than ISPs. Read more…
BSS automation
Videos
When and how should you automate BSS processes? A lively debate
A debate about how and when to automate BSS processes is bound to be lively and so it proved. On 9th July, panellists gathered to discuss it. Read more…
Views
Cutting the BS from BSS Automation – join our live debate tomorrow
Our BSS Automation event brings together speakers who are invited for their experience of BSS and their ability to answer tough questions. Read more…
Videos
Will the future of customer interaction be driven by BSS automation?
Customer service and customer interaction have been a talking point in the industry for many years. Now, the debate has become more urgent. Read more…
Past Events
LIVE EVENT – Cutting the BS from BSS Automation
Cutting the BS from BSS Automation, a live debate that aims to take the BS out of the subject and ask – and answer – some tough questions. Read more…