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BSS

telcos as platforms
Features

Niall Norton interview: telcos as platforms and the Amdocs acquisition

January 7, 2022 Staff Writer 0

Ask Niall Norton about telcos as platforms and whether they are ready to take on that role and he is remarkably upbeat. Read more…

CSPs enterprises
Features

CSPs are targeting enterprises, but do they really know what they want?

November 25, 2021 Staff Writer 0

CSPs are targeting the enterprise sector, except that most enterprises aren’t coming to them for cloud or digital services. Read more…

BSS cloud migration
Features

Cloud migration of BSS – a necessity for CSP growth and success

November 3, 2021 Guest Writer 0

Cloud migration of business support systems (BSS) is essential for CSPs to achieve future growth and success in the telecom industry. Read more…

CSPs are not ready
Views

CSPs are not ready to charge for 5G – hardly surprising, very depressing

October 18, 2021 Alex Leslie 0

CSPs are not ready for 5G, even though they have been throwing the hype around like children with an espresso and a new set of toys. Read more…

Business Engineer
Views

The Business Engineer could be the answer to who should ‘own’ BSS

October 11, 2021 Alex Leslie 1

The Business Engineer could be a role that, once and for all, answers the eternal question of where BSS should sit within a telco. Read more…

billing
Views

Billing is still an issue for telcos – and its 2021 for goodness sake

February 16, 2021 Alex Leslie 1

Telcos should have solved their billing issues by now. It was over 20 years ago when competition made telcos buy new billing systems. Read more…

customer service
Views

Billing is the backbone of customer service – just ask the customer

September 24, 2020 Alex Leslie 0

The latest report on customer service in the telecoms industry makes for depressing reading. Telecoms is even worse than ISPs. Read more…

Billing is back
Views

Billing is back and at the heart of customer service – or should be

August 5, 2020 Alex Leslie 0

Billing is back on the agenda and whether we still call it billing is not as important as getting it right and making it clear. Read more…

BSS Automation
Views

Cutting the BS from BSS Automation – join our live debate tomorrow

July 8, 2020 Alex Leslie 0

Our BSS Automation event brings together speakers who are invited for their experience of BSS and their ability to answer tough questions. Read more…

automation
Views

Automation means smooth operations, which means happy customers

June 16, 2020 Alex Leslie 0

Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…

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Off the Wire

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Videos

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Coming Events

  • Satellite Industry Forum 2022
    Satellite Industry Forum 2022, Singapore 31 May
    May 9, 2022 0
  • 6th NXT CX Summit SEA 2022, Jakarta 15 June – Virtual 16th
    April 18, 2022 0
  • NGMN Industry Conference
    NGMN Industry Conference 2022, Paris 7-9 September
    April 14, 2022 0

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Recent Comments
  • Jouko Ahvenainen on Hardware subscription model for iPhones – so crazy it just might work
  • Ruber on China pushing hard for swappable batteries in electric vehicles
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