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Billing is still an issue for telcos – and its 2021 for goodness sake
Telcos should have solved their billing issues by now. It was over 20 years ago when competition made telcos buy new billing systems. Read more…
BSS
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Billing is the backbone of customer service – just ask the customer
The latest report on customer service in the telecoms industry makes for depressing reading. Telecoms is even worse than ISPs. Read more…
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Billing is back and at the heart of customer service – or should be
Billing is back on the agenda and whether we still call it billing is not as important as getting it right and making it clear. Read more…
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Cutting the BS from BSS Automation – join our live debate tomorrow
Our BSS Automation event brings together speakers who are invited for their experience of BSS and their ability to answer tough questions. Read more…
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Automation means smooth operations, which means happy customers
Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…
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Are mobile operators finally becoming digital leaders?
When it comes to digital leadership, mobile operators have been standing in the shadows of the likes of Google, Amazon and Facebook for far too long. Read more…
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Why should telecom providers separate CES from BSS?
By separating CES from BSS telecom providers will be able to offer a superior customer experience and stay relevant in their industry. Read more…
Off the Wire
Telkomsel tags Openet for full digital makeover in 18 weeks
Openet announced that its end to end Digital BSS suite has gone live to support Telkomsel’s new digital prepaid cellular service in Indonesia, called by.U. Read more…
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Agile charging is critical in driving the mobile internet
The GSMAs 2019 Digital Economy Report highlights the fact that 47% (3.6 bn people) of the world’s population were connected to the mobile internet in 2018. Read more…
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Is your OSS environment out of control?
Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Read more…