Features
CSPs are targeting enterprises, but do they really know what they want?
CSPs are targeting the enterprise sector, except that most enterprises aren’t coming to them for cloud or digital services. Read more…
BSS
Features
Cloud migration of BSS – a necessity for CSP growth and success
Cloud migration of business support systems (BSS) is essential for CSPs to achieve future growth and success in the telecom industry. Read more…
Views
CSPs are not ready to charge for 5G – hardly surprising, very depressing
CSPs are not ready for 5G, even though they have been throwing the hype around like children with an espresso and a new set of toys. Read more…
Views
The Business Engineer could be the answer to who should ‘own’ BSS
The Business Engineer could be a role that, once and for all, answers the eternal question of where BSS should sit within a telco. Read more…
Views
Billing is still an issue for telcos – and its 2021 for goodness sake
Telcos should have solved their billing issues by now. It was over 20 years ago when competition made telcos buy new billing systems. Read more…
Views
Billing is the backbone of customer service – just ask the customer
The latest report on customer service in the telecoms industry makes for depressing reading. Telecoms is even worse than ISPs. Read more…
Views
Billing is back and at the heart of customer service – or should be
Billing is back on the agenda and whether we still call it billing is not as important as getting it right and making it clear. Read more…
Views
Cutting the BS from BSS Automation – join our live debate tomorrow
Our BSS Automation event brings together speakers who are invited for their experience of BSS and their ability to answer tough questions. Read more…
Views
Automation means smooth operations, which means happy customers
Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…
Views
Are mobile operators finally becoming digital leaders?
When it comes to digital leadership, mobile operators have been standing in the shadows of the likes of Google, Amazon and Facebook for far too long. Read more…
