Features
OSS/BSS tools – extensive user types and use cases
Have you ever wondered who exactly utilises the OSS (Operations Support Systems) and BSS (Business Support Systems) tools that telcos rely heavily upon? Read more…
BSS
Features
Niall Norton interview: telcos as platforms and the Amdocs acquisition
Ask Niall Norton about telcos as platforms and whether they are ready to take on that role and he is remarkably upbeat. Read more…
Features
CSPs are targeting enterprises, but do they really know what they want?
CSPs are targeting the enterprise sector, except that most enterprises aren’t coming to them for cloud or digital services. Read more…
Features
Cloud migration of BSS – a necessity for CSP growth and success
Cloud migration of business support systems (BSS) is essential for CSPs to achieve future growth and success in the telecom industry. Read more…
Views
CSPs are not ready to charge for 5G – hardly surprising, very depressing
CSPs are not ready for 5G, even though they have been throwing the hype around like children with an espresso and a new set of toys. Read more…
Views
The Business Engineer could be the answer to who should ‘own’ BSS
The Business Engineer could be a role that, once and for all, answers the eternal question of where BSS should sit within a telco. Read more…
Views
Billing is still an issue for telcos – and its 2021 for goodness sake
Telcos should have solved their billing issues by now. It was over 20 years ago when competition made telcos buy new billing systems. Read more…
Views
Billing is the backbone of customer service – just ask the customer
The latest report on customer service in the telecoms industry makes for depressing reading. Telecoms is even worse than ISPs. Read more…
Views
Billing is back and at the heart of customer service – or should be
Billing is back on the agenda and whether we still call it billing is not as important as getting it right and making it clear. Read more…
Views
Cutting the BS from BSS Automation – join our live debate tomorrow
Our BSS Automation event brings together speakers who are invited for their experience of BSS and their ability to answer tough questions. Read more…
Views
Automation means smooth operations, which means happy customers
Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…
Views
Are mobile operators finally becoming digital leaders?
When it comes to digital leadership, mobile operators have been standing in the shadows of the likes of Google, Amazon and Facebook for far too long. Read more…
Views
Why should telecom providers separate CES from BSS?
By separating CES from BSS telecom providers will be able to offer a superior customer experience and stay relevant in their industry. Read more…
Off the Wire
Telkomsel tags Openet for full digital makeover in 18 weeks
Openet announced that its end to end Digital BSS suite has gone live to support Telkomsel’s new digital prepaid cellular service in Indonesia, called by.U. Read more…
Views
Agile charging is critical in driving the mobile internet
The GSMAs 2019 Digital Economy Report highlights the fact that 47% (3.6 bn people) of the world’s population were connected to the mobile internet in 2018. Read more…
Views
Is your OSS environment out of control?
Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Read more…
Views
What do telcos actually need to transform for 5G readiness?
When it comes to BSS and the requirements to transform for 5G, one comment from the recent Openet white paper sprang out. Read more…
Views
Will 5G change the shape of entertainment (and BSS)?
The focus of the event was 5G and the future of entertainment. But there were many other interesting discussions and exhibits Read more…
Off the Wire
Orchestration, automation and the Blue Planet approach
Two big problems that telcos have at the moment, according to Kailem Anderson, VP of Engineering at Blue Planet, are visibility and people. Read more…
Views
5G will force us to ditch BSS legacy and find alternatives
As I talk to service providers about the role BSS, and specifically charging, discussions soon move away from collecting payments for goods and services Read more…