News
Generative AI could make call centers more productive
Usage of a generative AI assistant tool in call centers boosted average productivity by 13.8%, with less experienced agents getting a bigger boost: study Read more…
call centers
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How AI is impacting BPO employees in the Philippines
Business process outsourcing (BPO) is a major source of employment and revenue in the Philippines. Should employees be worried about AI taking over their roles? Read more…
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Do you miss your broadband carrier when you quit them? I don’t.
We all have service providers and brands we like. But does anyone really feel that way about their broadband or mobile carrier? Read more…
Features
How fake call center scam in India raked in $300 million in telefraud scheme
MUMBAI (Reuters) – In late September, a woman in National City, California, received a voice message on her phone saying she was in trouble with the Internal Revenue Service (IRS) over “tax evasion or tax Read more…