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chatbots

Alni Alodokter AI
News

New AI chatbot ‘Alni’ could make doctor consultations faster

March 8, 2023 Joana Bagano 0

Indonesia-based healthtech startup Alodokter has introduced an AI-based virtual assistant called Alni to streamline consultations between patients and doctors. Read more…

AI indian telcos chatbot
News

Indian telcos bank on AI to boost customer service

February 23, 2023 Staff Writer 0

Indian telecom operators have reportedly started leveraging AI software in hopes of improving customer service and reducing subscriber churn. Read more…

google robot
News

Google has robot waiters, but you can’t have one (yet)

August 17, 2022 News Centre 0

Google has developed robot waiters that combine physical robots with virtual chatbots to help its employees fetch soda and chips from break rooms. Read more…

chatbot
Views

A chatbot is supposed to do what Alexa and Siri do – why don’t they?

March 9, 2022 Jouko Ahvenainen 0

A chatbot is only as good as the underlying digitization of the business it serves – that’s why a lot of them, frankly, suck. Read more…

marketing technology
Views

Marketing technology is being boosted by COVID but your CEO is nervous

January 21, 2021 Alex Leslie 0

Marketing technology has received a proverbial kick up the pandemic over the past year but the CEO is not convinced that it will deliver. Read more…

AI is set to grow
Views

AI is set to grow exponentially but it is not maturing fast – yet

November 5, 2020 Alex Leslie 0

AI is set to grow and become part of our decision making world. Surveys point to AI makes many of the decisions that humans still make. Read more…

customer experience
Views

Transforming the customer experience into a digital profit centre

May 21, 2020 Alex Leslie 0

Even before COVID-19 changed everything, automation and the focus on providing the best possible customer experience was on the rise. Read more…

Views

Chatbots set to skyrocket – goodbye customer service

May 15, 2019 Alex Leslie 0

Juniper Research’s predicts that AI based chatbots are set to have 22 billion interactions in retail alone, by 2023, just four years away. Read more…

Off the Wire

Chatbot use, customer interactions and revenues set to soar

May 8, 2019 News Centre 0

Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…

chatbots
Views

Chatbots to save banks billions, unless they don’t

March 11, 2019 Alex Leslie 0

You can only imagine that the scripts and information that chatbots will be armed with will be more complex and patronising than if it was left to mere humans. Read more…

e-commerce
Views

These are the big trends driving SEA e-commerce in 2019

November 19, 2018 Guest Writer 0

The e-commerce market of Southeast Asia is substantial, and still developing at a rapid pace. The number of internet users in the region hit 370 million in January this year, and the online economy is Read more…

Xiaoice fashion
Off the Wire

Microsoft chatbot Xiaoice is now a fashion designer, apparently

November 13, 2018 News Centre 0

Microsoft announced that its Chinese AI chatbot Xiaoice, is now ostensibly a fashion designer, having developed new prints for the fashion industry by partnering with CTIC (China Textile Information Center) and CTDC (China Textiles Development Read more…

rinna chatbot microsoft AI
Off the Wire

Microsoft AI gives Rinna chatbot sight and emotions

November 6, 2018 News Centre 0

Microsoft has unveiled an AI-powered smartphone app in Japan that gives its ‘Rinna’ chatbot enhanced sight, hearing, and speech capabilities to recognize and talk about objects it sees in ways that are similar to how Read more…

5G customer
Views

Forget 5G: to succeed in the digital world, focus on the customer

October 18, 2018 Alex Leslie 0

While the telecoms industry, as usual, is focused to the exclusion of almost everything else on 5G, customers are not. And while 5G is coming, for sure, and while it might well usher in a Read more…

Views

The way to train bots properly is to become really paranoid

March 14, 2018 Alex Leslie 0

It is becoming hard to decide whether humans or bots create more frustration, frayed nerves and bad tempers. Right now, as we know, we are at the height of AI-driven bot hype. Press releases pour Read more…

go go chatbots
Features

Chatbots are conquering the (marketing) world – we have stats!

March 13, 2018 John C. Tanner 0

Chatbots may seem like a recent phenomenon, but their history dates back as far as 1966, when the first chatbot – Eliza – was invented. You could even go further back to the invention of Read more…

customer service
Views

Technology will make customer experience better … eventually

February 21, 2018 Alex Leslie 0

You know how bad customer experience generally turns out to be, no matter the promises? Well, imagine our delight and sense of expectation when Gartner announced that they believe that “by 2020, 25% of customer Read more…

future
Features

Friday Futures: robot doctors, smog diamonds and brain hacking

November 24, 2017 John C. Tanner 0

Welcome to Friday Futures, our weekly guide to the latest visions of  The Future from around the web. Because who doesn’t want to know the future before it happens (maybe)?  This episode: a robot passes its Read more…

bot
Off the Wire

Amdocs launches AI-powered bot designed for DSPs

September 13, 2017 News Centre 0

Amdocs announced it is launching an artificial intelligence and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to discerning millennials. Amdocs Smartbot with Microsoft Cognitive Services Read more…

chatbot
News

Chinese chatbots undergo re-education after straying off-script

August 7, 2017 News Centre 0

BEIJING/SHANGHAI (Reuters) – A pair of chatbots in China have been taken offline after appearing to stray off-script. In response to users’ questions, one said its dream was to travel to the United States, while Read more…

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