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Transforming the customer experience into a digital profit centre
Even before COVID-19 changed everything, automation and the focus on providing the best possible customer experience was on the rise. Read more…
chatbots
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Chatbots set to skyrocket – goodbye customer service
Juniper Research’s predicts that AI based chatbots are set to have 22 billion interactions in retail alone, by 2023, just four years away. Read more…
Off the Wire
Chatbot use, customer interactions and revenues set to soar
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…
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Chatbots to save banks billions, unless they don’t
You can only imagine that the scripts and information that chatbots will be armed with will be more complex and patronising than if it was left to mere humans. Read more…
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These are the big trends driving SEA e-commerce in 2019
The e-commerce market of Southeast Asia is substantial, and still developing at a rapid pace. The number of internet users in the region hit 370 million in January this year, and the online economy is Read more…
Off the Wire
Microsoft chatbot Xiaoice is now a fashion designer, apparently
Microsoft announced that its Chinese AI chatbot Xiaoice, is now ostensibly a fashion designer, having developed new prints for the fashion industry by partnering with CTIC (China Textile Information Center) and CTDC (China Textiles Development Read more…
Off the Wire
Microsoft AI gives Rinna chatbot sight and emotions
Microsoft has unveiled an AI-powered smartphone app in Japan that gives its ‘Rinna’ chatbot enhanced sight, hearing, and speech capabilities to recognize and talk about objects it sees in ways that are similar to how Read more…
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Forget 5G: to succeed in the digital world, focus on the customer
While the telecoms industry, as usual, is focused to the exclusion of almost everything else on 5G, customers are not. And while 5G is coming, for sure, and while it might well usher in a Read more…
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The way to train bots properly is to become really paranoid
It is becoming hard to decide whether humans or bots create more frustration, frayed nerves and bad tempers. Right now, as we know, we are at the height of AI-driven bot hype. Press releases pour Read more…
Features
Chatbots are conquering the (marketing) world – we have stats!
Chatbots may seem like a recent phenomenon, but their history dates back as far as 1966, when the first chatbot – Eliza – was invented. You could even go further back to the invention of Read more…