
New AI chatbot ‘Alni’ could make doctor consultations faster
Indonesia-based healthtech startup Alodokter has introduced an AI-based virtual assistant called Alni to streamline consultations between patients and doctors. Read more…
Indonesia-based healthtech startup Alodokter has introduced an AI-based virtual assistant called Alni to streamline consultations between patients and doctors. Read more…
Indian telecom operators have reportedly started leveraging AI software in hopes of improving customer service and reducing subscriber churn. Read more…
Google has developed robot waiters that combine physical robots with virtual chatbots to help its employees fetch soda and chips from break rooms. Read more…
A chatbot is only as good as the underlying digitization of the business it serves – that’s why a lot of them, frankly, suck. Read more…
Marketing technology has received a proverbial kick up the pandemic over the past year but the CEO is not convinced that it will deliver. Read more…
AI is set to grow and become part of our decision making world. Surveys point to AI makes many of the decisions that humans still make. Read more…
Even before COVID-19 changed everything, automation and the focus on providing the best possible customer experience was on the rise. Read more…
Juniper Research’s predicts that AI based chatbots are set to have 22 billion interactions in retail alone, by 2023, just four years away. Read more…
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…
You can only imagine that the scripts and information that chatbots will be armed with will be more complex and patronising than if it was left to mere humans. Read more…
The e-commerce market of Southeast Asia is substantial, and still developing at a rapid pace. The number of internet users in the region hit 370 million in January this year, and the online economy is Read more…
Microsoft announced that its Chinese AI chatbot Xiaoice, is now ostensibly a fashion designer, having developed new prints for the fashion industry by partnering with CTIC (China Textile Information Center) and CTDC (China Textiles Development Read more…
Microsoft has unveiled an AI-powered smartphone app in Japan that gives its ‘Rinna’ chatbot enhanced sight, hearing, and speech capabilities to recognize and talk about objects it sees in ways that are similar to how Read more…
While the telecoms industry, as usual, is focused to the exclusion of almost everything else on 5G, customers are not. And while 5G is coming, for sure, and while it might well usher in a Read more…
It is becoming hard to decide whether humans or bots create more frustration, frayed nerves and bad tempers. Right now, as we know, we are at the height of AI-driven bot hype. Press releases pour Read more…
Chatbots may seem like a recent phenomenon, but their history dates back as far as 1966, when the first chatbot – Eliza – was invented. You could even go further back to the invention of Read more…
You know how bad customer experience generally turns out to be, no matter the promises? Well, imagine our delight and sense of expectation when Gartner announced that they believe that “by 2020, 25% of customer Read more…
Welcome to Friday Futures, our weekly guide to the latest visions of The Future from around the web. Because who doesn’t want to know the future before it happens (maybe)? This episode: a robot passes its Read more…
Amdocs announced it is launching an artificial intelligence and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to discerning millennials. Amdocs Smartbot with Microsoft Cognitive Services Read more…
BEIJING/SHANGHAI (Reuters) – A pair of chatbots in China have been taken offline after appearing to stray off-script. In response to users’ questions, one said its dream was to travel to the United States, while Read more…
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