Views
What CSPs need for 5G success will surprise you: TM Forum
A snap TM Forum audience poll revealed that almost everyone believes the main monetization opportunity for 5G is in enterprise, not consumer services. Read more…
consumer
Views
We are reaching the age of consumer counter-intelligence!
With the data dominance of businesses over consumers maybe it’s time for consumer counter-intelligence. Read more…
Features
Big consumer companies taking big risks chasing customers
Major consumer companies are chasing consumers who want food and household goods delivered automatically, even though this kind of business has risks. Read more…
Views
Customer complaints regulation – another fine mess in the making?
One of the best kept secrets for most businesses is the number of customer complaints they get through their customer support centers. For communications service providers, keeping these numbers confidential has become a bit of Read more…