News
Telcos ignore consumer spending changes at their peril
The failure of telcos to accept and address the way consumers are changing their spending habits is now the industry’s biggest threat, says a new EY report. Read more…
customer expectations
Views
Great customer service is not about technology– it’s about common sense
Great customer service is extremely rare and is not about cool new tools. It is about common sense and empathy. Read more…
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Customer service may be difficult to get right, but why is it still so bad?
Customer service, one of the table stakes in the next wave of technology, is still lagging behind the hype spouted by CEOs. Read more…
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The 5G user experience is disappointing – and who’s fault is that?
The 5G user experience was always going to disappoint. You cannot hype a technology that much without falling short of expectations. Read more…
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Some CSPs still moving at the same groovy pace they did in the 60s
CSPs still move at the same groovy pace they did in the 60s; while their customers are living at the digital speed (of light) of the 20s. Read more…