Views
Why should telecom providers separate CES from BSS?
By separating CES from BSS telecom providers will be able to offer a superior customer experience and stay relevant in their industry. Read more…
customer experience
Features
Key to growth of online retailers in APAC is customer experience
Customers in APAC are increasingly focused on experiences when it comes to online brand engagement and they are willing to embrace new technologies. Read more…
Views
The customer experience is the brand – and your competitive edge
The traditional customer purchase journey – impersonal and linear – has radically changed. Today, the customer experience of brand and channels is dynamic, contextualised and, more importantly, personalised. To today’s customers, the brand is the Read more…
Off the Wire
Vonage via Nexmo will enhance customer experience
Vonage is helping businesses across Asia deliver seamless and frictionless communications to enhance customer experience. Read more…
Views
Customer experience technology is worthless without common sense
Worldwide spending on customer experience technology will be $508 billion this year, (per IDC). This will increase to $641 billion in 2022. Read more…
Views
Singapore leads in technology optimism but there’s a ‘but’…
According to a recent Forrester Research report, Singapore has a lot of technology optimists. The downside is that over half of them are bored. Read more…
Views
5G won’t beat the 4G experience with patchy coverage
Commercial 5G is faster than 4G. but real question is: can it beat the 4G experience? And the answer to that is: “I hope you’re sitting down.” Read more…
Views
Chatbots set to skyrocket – goodbye customer service
Juniper Research’s predicts that AI based chatbots are set to have 22 billion interactions in retail alone, by 2023, just four years away. Read more…
Features
Starbucks uses AI to deliver ‘signature customer experience’
Starbucks delivers its signature customer experience with new technologies, AI and groundbreaking innovation each day. Read more…
Off the Wire
Chatbot use, customer interactions and revenues set to soar
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…