Features
Customer experience isn’t what it used to be
The customer experience isn’t what it used to be. It’s no longer just about bringing people into your store and skillfully selling them your wares. Read more…
customer experience
Features
Report sheds light on Singapore’s mobile network experience
The mobile network experience of users on Singapore’s three established leading operators continues to move onwards apace, despite not yet launching 5G. Read more…
Views
At last! Technology predictions that are about customers
With all the talk about 5G, AI and Quantum computing you would have thought that some would appear in Forrester Research’s technology predictions. Read more…
Views
Why should telecom providers separate CES from BSS?
By separating CES from BSS telecom providers will be able to offer a superior customer experience and stay relevant in their industry. Read more…
Features
Key to growth of online retailers in APAC is customer experience
Customers in APAC are increasingly focused on experiences when it comes to online brand engagement and they are willing to embrace new technologies. Read more…
Views
The customer experience is the brand – and your competitive edge
The traditional customer purchase journey – impersonal and linear – has radically changed. Today, the customer experience of brand and channels is dynamic, contextualised and, more importantly, personalised. To today’s customers, the brand is the Read more…
Off the Wire
Vonage via Nexmo will enhance customer experience
Vonage is helping businesses across Asia deliver seamless and frictionless communications to enhance customer experience. Read more…
Views
Customer experience technology is worthless without common sense
Worldwide spending on customer experience technology will be $508 billion this year, (per IDC). This will increase to $641 billion in 2022. Read more…
Views
Singapore leads in technology optimism but there’s a ‘but’…
According to a recent Forrester Research report, Singapore has a lot of technology optimists. The downside is that over half of them are bored. Read more…
Views
5G won’t beat the 4G experience with patchy coverage
Commercial 5G is faster than 4G. but real question is: can it beat the 4G experience? And the answer to that is: “I hope you’re sitting down.” Read more…