The traditional customer purchase journey – impersonal and linear – has radically changed. Today, the customer experience of brand and channels is dynamic, contextualised and, more importantly, personalised. To today’s customers, the brand is the Read more…
Vonage is helping businesses across Asia deliver seamless and frictionless communications to enhance customer experience. Read more…
Worldwide spending on customer experience technology will be $508 billion this year, (per IDC). This will increase to $641 billion in 2022. Read more…
According to a recent Forrester Research report, Singapore has a lot of technology optimists. The downside is that over half of them are bored. Read more…
Commercial 5G is faster than 4G. but real question is: can it beat the 4G experience? And the answer to that is: “I hope you’re sitting down.” Read more…
Juniper Research’s predicts that AI based chatbots are set to have 22 billion interactions in retail alone, by 2023, just four years away. Read more…
Starbucks delivers its signature customer experience with new technologies, AI and groundbreaking innovation each day. Read more…
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…
Delivering first-class, personalized customer experiences (CX) is top of mind for businesses in 2019, however its implementation continues to be fragmented. Read more…
Surely, you could put the automated bag machines next to the conveyor belt and surely the machine could scan your boarding pass and your passport. Read more…
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