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The 5G user experience is disappointing – and who’s fault is that?
The 5G user experience was always going to disappoint. You cannot hype a technology that much without falling short of expectations. Read more…
customer experience
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Marketing technology is being boosted by COVID but your CEO is nervous
Marketing technology has received a proverbial kick up the pandemic over the past year but the CEO is not convinced that it will deliver. Read more…
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Citizen developers are coming and it is about as exciting as it gets
Citizen developers is a term that just sprang out of the recent NTT Ltd’s Future Disrupted: 2021 technology trends report. Read more…
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A compelling digital experience is vital for the new customer experience
Digital experience across the Asia Pacific region needs a boost. The pandemic has helped digital transformation but not customers. Read more…
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Personalisation can only become reality if it is driven by customers
Personalisation is nothing new. It just never happened at scale before. The ‘new’ personalisation requires that we put many things behind us. Read more…
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If you want to benchmark your customer service levels, look to gaming
A recent study into customer service levels across a number of industries showed that the telecoms industry is dreadful at customer service. Read more…
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Initial 5G user experience varies from good to pretty awful
A report on initial 5G user experience makes for interesting reading but also shows how much more there is to do to make 5G work. Read more…
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Could it be that now, finally, the customer really is king?
The customer is king is a saying that goes back to the days when customer service was called ‘complaints’ and the interaction was one way. Read more…
News
Startups that invest in customer experience are best performers
Zendesk released its Startups CX Benchmark Report, documenting how startups that invest in customer experience outperform their peers. Read more…
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Automation means smooth operations, which means happy customers
Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…