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customer experience

customer service
Views

Customer service may be difficult to get right, but why is it still so bad?

July 14, 2021 Alex Leslie 0

Customer service, one of the table stakes in the next wave of technology, is still lagging behind the hype spouted by CEOs. Read more…

Super-apps
Views

Super-apps are the new battleground in fintech – who is in the game?

June 16, 2021 Alex Leslie 0

Super-apps are now in the spotlight in the battle to attract customers away from traditional banks and into the arms of fintech disruptors. Read more…

5G user experience
Views

The 5G user experience is disappointing – and who’s fault is that?

May 17, 2021 Alex Leslie 0

The 5G user experience was always going to disappoint. You cannot hype a technology that much without falling short of expectations. Read more…

marketing technology
Views

Marketing technology is being boosted by COVID but your CEO is nervous

January 21, 2021 Alex Leslie 0

Marketing technology has received a proverbial kick up the pandemic over the past year but the CEO is not convinced that it will deliver. Read more…

citizen developers
Views

Citizen developers are coming and it is about as exciting as it gets

November 17, 2020 Alex Leslie 0

Citizen developers is a term that just sprang out of the recent NTT Ltd’s Future Disrupted: 2021 technology trends report. Read more…

digital experience
Views

A compelling digital experience is vital for the new customer experience

November 3, 2020 Alex Leslie 0

Digital experience across the Asia Pacific region needs a boost. The pandemic has helped digital transformation but not customers. Read more…

personalisation
Views

Personalisation can only become reality if it is driven by customers

November 2, 2020 Alex Leslie 2

Personalisation is nothing new. It just never happened at scale before. The ‘new’ personalisation requires that we put many things behind us. Read more…

customer service gaming
Views

If you want to benchmark your customer service levels, look to gaming

September 9, 2020 Alex Leslie 0

A recent study into customer service levels across a number of industries showed that the telecoms industry is dreadful at customer service. Read more…

5G user experience
Views

Initial 5G user experience varies from good to pretty awful

September 1, 2020 Alex Leslie 0

A report on initial 5G user experience makes for interesting reading but also shows how much more there is to do to make 5G work. Read more…

customer is king
Views

Could it be that now, finally, the customer really is king?

July 16, 2020 Alex Leslie 0

The customer is king is a saying that goes back to the days when customer service was called ‘complaints’ and the interaction was one way. Read more…

customer experience
News

Startups that invest in customer experience are best performers

July 15, 2020 News Centre 0

Zendesk released its Startups CX Benchmark Report, documenting how startups that invest in customer experience outperform their peers. Read more…

automation
Views

Automation means smooth operations, which means happy customers

June 16, 2020 Alex Leslie 0

Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…

customer experience
Views

Transforming the customer experience into a digital profit centre

May 21, 2020 Alex Leslie 0

Even before COVID-19 changed everything, automation and the focus on providing the best possible customer experience was on the rise. Read more…

Features

Customer experience isn’t what it used to be

December 6, 2019 News Centre 0

The customer experience isn’t what it used to be. It’s no longer just about bringing people into your store and skillfully selling them your wares. Read more…

Features

Report sheds light on Singapore’s mobile network experience

December 6, 2019 News Centre 0

The mobile network experience of users on Singapore’s three established leading operators continues to move onwards apace, despite not yet launching 5G. Read more…

predictions
Views

At last! Technology predictions that are about customers

November 27, 2019 Alex Leslie 0

With all the talk about 5G, AI and Quantum computing you would have thought that some would appear in Forrester Research’s technology predictions. Read more…

Views

Why should telecom providers separate CES from BSS?

October 23, 2019 Tony Poulos 0

By separating CES from BSS telecom providers will be able to offer a superior customer experience and stay relevant in their industry. Read more…

Features

Key to growth of online retailers in APAC is customer experience

October 8, 2019 News Centre 0

Customers in APAC are increasingly focused on experiences when it comes to online brand engagement and they are willing to embrace new technologies. Read more…

competitive edge
Views

The customer experience is the brand – and your competitive edge

September 9, 2019 Guest Writer 0

The traditional customer purchase journey – impersonal and linear – has radically changed. Today, the customer experience of brand and channels is dynamic, contextualised and, more importantly, personalised. To today’s customers, the brand is the Read more…

customer experience
Off the Wire

Vonage via Nexmo will enhance customer experience

September 5, 2019 News Centre 0

Vonage is helping businesses across Asia deliver seamless and frictionless communications to enhance customer experience. Read more…

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Languages

Features

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  • APAC CDOs struggle to balance innovation and governance
    August 30, 2023 0
  • Telcos to techcos: what’s needed for success?
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    August 18, 2023 0

Off the Wire

  • China Mobile, ZTE verify digital twin cooperation model
    August 1, 2023 0
  • ZTE releases “Digital Infrastructure Technology Trends”
    July 12, 2023 0
  • ZTE shines at MWC Shanghai 2023 shaping digital innovation
    June 28, 2023 0
  • ZTE named to Fortune China ESG Influential List again
    May 12, 2023 0

Videos

  • A 5G network in one of the world’s most remote regions
    September 16, 2023 0
  • Nokia is deploying the first cellular network on the Moon
    August 7, 2023 0
  • Zhang Jianpeng ZTE interview 5G ICT
    Interview – ZTE’s Zhang Jianpeng on 5G and ICT advancements
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  • AI for Good
    AI for Good Global Summit 2023 – what’s in store?
    June 5, 2023 0

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