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customer service

customer service
Views

Automation leads to excellent BSS and excellent customer service

June 23, 2020 Alex Leslie 0

Excellent customer service depends heavily on effective business support systems (BSS). And a big part of that is excellent billing Read more…

automation
Views

Automation means smooth operations, which means happy customers

June 16, 2020 Alex Leslie 0

Ask a COO what is going to transform his role in the next year or so, and the likely answer will be automation. Read more…

customer experience
Views

Transforming the customer experience into a digital profit centre

May 21, 2020 Alex Leslie 0

Even before COVID-19 changed everything, automation and the focus on providing the best possible customer experience was on the rise. Read more…

Adobe ServiceNow
Off the Wire

Adobe, ServiceNow pair their customer service software to improve apps

May 5, 2020 News Centre 0

Adobe and ServiceNow will make their software systems work together in an effort to improve apps used by customer service representatives. Read more…

telecoms nice guy
Views

In telecoms the nice guy just might come first, not last

April 20, 2020 Alex Leslie 0

The telecoms industry is learning how to be the nice guy, and there is a reason. It is about leveraging loyalty and trust. Read more…

social commerce
Off the Wire

Great customer service now demands social commerce

September 11, 2019 News Centre 0

Thus in our opinion the need for Social Commerce is on the rise and should not be underestimated. Read more…

customer experience
Views

Customer experience technology is worthless without common sense

August 9, 2019 Alex Leslie 1

Worldwide spending on customer experience technology will be $508 billion this year, (per IDC). This will increase to $641 billion in 2022. Read more…

Views

Chatbots set to skyrocket – goodbye customer service

May 15, 2019 Alex Leslie 0

Juniper Research’s predicts that AI based chatbots are set to have 22 billion interactions in retail alone, by 2023, just four years away. Read more…

retail
Views

The future for retail is bright but the road is rocky

March 20, 2019 Alex Leslie 0

Research from Juniper may well predict consumer retail spend will increase by 25% in the next three years but that does not mean that it will be easy. Read more…

Off the Wire

Retail staff think they can provide better service with tablets

January 31, 2019 News Centre 0

66% of surveyed retail staff believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience. Read more…

customer service trust
Views

Is customer service the only real way to build trust?

January 2, 2019 Alex Leslie 0

Some years ago there was a rule in the world of customer service which executives would laminate and stick to the wall of their office. It said that for every customer who complains there are Read more…

starhub people hate telcos
Views

StarHub makes telco-hate a selling point for new data plans

December 6, 2018 John C. Tanner 1

StarHub’s new marketing campaign acknowledges that customers hate them, and vows to fix that, starting with simplified mobile data plans. It just might work. There are many ways to pitch a new mobile data pricing Read more…

5G customer
Views

Forget 5G: to succeed in the digital world, focus on the customer

October 18, 2018 Alex Leslie 0

While the telecoms industry, as usual, is focused to the exclusion of almost everything else on 5G, customers are not. And while 5G is coming, for sure, and while it might well usher in a Read more…

customer service
Views

Real customer service is now a vital differentiator

August 20, 2018 Alex Leslie 0

When John Legere dons his purple tee shirt and heads for a press conference you pretty much have to watch or listen. You need to know whether his hair is longer, or whether he dyed Read more…

globe telecom
Off the Wire

Globe Telecom taps Amdocs and AWS for smart omnichannel solution

August 2, 2018 News Centre 0

Amdocs announced it is collaborating with Amazon Web Services (AWS) to enabling Philippine operator Globe Telecom to deliver cloud-based intelligent omnichannel routing and interactions management. This collaboration aims to enable digital engagement and deliver ‘effortless’ Read more…

Reliance Jio
News

Reliance Jio launches AI-powered video call bot platform

May 7, 2018 John C. Tanner 0

Reliance Jio has announced the launch of JioInteract, an “AI-based brand engagement platform” that is essentially a bot for enabling interactive video calls. Jio is positioning the platform as a “VCBaaS (Video Call Bot as Read more…

customer service
Views

Technology will make customer experience better … eventually

February 21, 2018 Alex Leslie 0

You know how bad customer experience generally turns out to be, no matter the promises? Well, imagine our delight and sense of expectation when Gartner announced that they believe that “by 2020, 25% of customer Read more…

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Features

  • ASEAN cloud strategy
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    February 6, 2023 0
  • FinOps cloud
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    January 30, 2023 0
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    January 25, 2023 0
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    January 23, 2023 0

Off the Wire

  • ZTE releases new G5 series servers for intelligent computing
    January 17, 2023 0
  • ZTE launches R16 5G wireless router CPE MC888 PRO
    January 4, 2023 0
  • True and ZTE release Thailand’s first 50G PON prototype
    December 28, 2022 0
  • CMCC, ZTE build Intent Driven Enhanced Mobile User Experience
    November 11, 2022 0

Videos

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    November 30, 2022 0
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Coming Events

  • AI Asia Expo
    AI Asia Expo 2023, Bangkok 21-22 February
    September 13, 2022 0

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Archives

Popular Posts
  • Softbank and Altaeros successfully test autonomous aerostat base station
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Recent Comments
  • JW on NOW Telecom and USTDA move forward on Philippines 5G plan
  • Elsa on Amazon buys thermal cameras for own use from blacklisted Chinese firm
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