News
Report shows Australian telcos supporting customers in financial hardship
More than 19,500 Australian residential customers and 1,500 small businesses entered into a financial hardship arrangement with their telco. Read more…
customers
Views
Facial recognition for hotel guests may suffer customer backlash
Singapore hotels can use facial recognition technology to authenticate their guests’ identities, but will their customers be happy with that? Read more…
News
Huawei restrictions may be eased to service existing customers
US Commerce Department may soon scale back restrictions on Huawei Technologies allowing the company to service its existing US customers. Read more…
Views
OSS requirements, like customers, come in all shapes and sizes!
As this OSS vendor page shows, there are a LOT of different OSS options, making it an extremely fragmented market. But there’s something of a reason for that fragmentation – customer requirements for OSS come in all shapes and sizes. Here Read more…