Views
Telco experience changing during turbulent times, finding the ‘new normal’
Telcos need to find a “new normal” in which they can operate – and this experience is shedding light on gaps in their business. Read more…
retail
Views
Gen Z in Asia Pacific – enthusiastic, connected and shopping
A recent survey into the likes and dislikes of Gen Z in Asia Pacific has some interesting insights into the next generation of influencers. Read more…
Features
86% of millennials browse in retail stores but buy online, why?
86% percent of surveyed millennial shoppers indicated they shopped in a store and left without a purchase only to end up buying the item online. Read more…
Views
Online retail – a real struggle for bricks and mortar players
We are used to seeing big numbers in predictions about ecommerce and retail and the latest Juniper Research report into online sales does not disappoint. According to the report ‘online retail sales will exceed $6 Read more…
Off the Wire
Chatbot use, customer interactions and revenues set to soar
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…
Views
The future of retail – survival of the biggest?
It is not easy to see where the future of retail lies. There is a massive shake up going on and one thing that retailers must get right is digital presence. Read more…
Views
Time for a retail purge – be reborn or be dead!
We have talked about digitization for decades but only now do we witness a real purge of retail brick and mortar stores with many closing around the world. Read more…
Views
Blockchain – booming in retail, but wait a minute!
Retail is set to adopt blockchain faster than other sectors because of its versatility and will quickly lead to transparency in the supply chain, but… Read more…
Views
The future for retail is bright but the road is rocky
Research from Juniper may well predict consumer retail spend will increase by 25% in the next three years but that does not mean that it will be easy. Read more…
Off the Wire
Retail to ‘Metail’ – how telcos prepare for next-gen customers
Will Gibson, from Maplewave, has some ambitious ideas that focus on what telcos need to be doing now to cater for next-gen ‘metail’ customers. Read more…