We are used to seeing big numbers in predictions about ecommerce and retail and the latest Juniper Research report into online sales does not disappoint. According to the report ‘online retail sales will exceed $6 Read more…
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…
It is not easy to see where the future of retail lies. There is a massive shake up going on and one thing that retailers must get right is digital presence. Read more…
We have talked about digitization for decades but only now do we witness a real purge of retail brick and mortar stores with many closing around the world. Read more…
Retail is set to adopt blockchain faster than other sectors because of its versatility and will quickly lead to transparency in the supply chain, but… Read more…
Research from Juniper may well predict consumer retail spend will increase by 25% in the next three years but that does not mean that it will be easy. Read more…
Will Gibson, from Maplewave, has some ambitious ideas that focus on what telcos need to be doing now to cater for next-gen ‘metail’ customers. Read more…
66% of surveyed retail staff believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience. Read more…
What we probably need is a better way of measuring whether retail is doing well or not so well and stop dividing it up between physical and online Read more…
Listening to the news over the past couple of weeks you would be forgiven for thinking that retail is dead. Read more…
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