Off the Wire
Chatbot use, customer interactions and revenues set to soar
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…
retail
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The future of retail – survival of the biggest?
It is not easy to see where the future of retail lies. There is a massive shake up going on and one thing that retailers must get right is digital presence. Read more…
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Time for a retail purge – be reborn or be dead!
We have talked about digitization for decades but only now do we witness a real purge of retail brick and mortar stores with many closing around the world. Read more…
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Blockchain – booming in retail, but wait a minute!
Retail is set to adopt blockchain faster than other sectors because of its versatility and will quickly lead to transparency in the supply chain, but… Read more…
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The future for retail is bright but the road is rocky
Research from Juniper may well predict consumer retail spend will increase by 25% in the next three years but that does not mean that it will be easy. Read more…
Off the Wire
Retail to ‘Metail’ – how telcos prepare for next-gen customers
Will Gibson, from Maplewave, has some ambitious ideas that focus on what telcos need to be doing now to cater for next-gen ‘metail’ customers. Read more…
Off the Wire
Retail staff think they can provide better service with tablets
66% of surveyed retail staff believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience. Read more…
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Why the future of retail is not black and white
What we probably need is a better way of measuring whether retail is doing well or not so well and stop dividing it up between physical and online Read more…
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Retail is not dead, it is just changing shape – a lot!
Listening to the news over the past couple of weeks you would be forgiven for thinking that retail is dead. Read more…
News
Microsoft challenges Amazon Go in automated grocery tech
SAN FRANCISCO (Reuters) – Microsoft is working on technology that would eliminate cashiers and checkout lines from stores, in a nascent challenge to Amazon’s automated grocery shop, six people familiar with the matter told Reuters. The Redmond, Read more…