News
Singapore consumers blend online/offline retail for savings
Consumers in Singapore visit more than five online retailers on average before deciding where to buy, according to a new report commissioned by Amazon. Read more…
retail
News
Phygital retail: why a Bangkok mall is betting big on it
Siam Discovery, a Bangkok shopping mall, has launched its new phygital retail activation that it believes offers a glimpse into the future of shopping. Read more…
News
Arzooo secures another $70m to bring ‘best of e-commerce’ to Indian retailers
B2B retail startup Arzooo secures $70 million in a new financing round to develop its tech infrastructure and expand business across India. Read more…
News
OAIC urged to take action on Australian retailers over facial recognition
CHOICE tells OAIC that three of Australia’s biggest retail chains use “unreasonably intrusive” facial recognition tech on customers. Read more…
Views
Closing the data loop between physical and online retail channels
Retailers want to integrate customer data across physical and online channels, which could produce radical (and useful) new data models. Read more…
News
Amazon and Future may finally cut a deal over Reliance sale
Here’s why Amazon and Future may soon resolve their long dispute over whether Future can sell assets to Reliance, and how we got here. Read more…
Features
China leads the way automated stores are changing retail in Asia
China is leading the way with automated retailers. The shopping experience is changing, and so is the role disruptive technology is playing. Read more…
Views
Telco experience changing during turbulent times, finding the ‘new normal’
Telcos need to find a “new normal” in which they can operate – and this experience is shedding light on gaps in their business. Read more…
Views
Gen Z in Asia Pacific – enthusiastic, connected and shopping
A recent survey into the likes and dislikes of Gen Z in Asia Pacific has some interesting insights into the next generation of influencers. Read more…
Features
86% of millennials browse in retail stores but buy online, why?
86% percent of surveyed millennial shoppers indicated they shopped in a store and left without a purchase only to end up buying the item online. Read more…
Views
Online retail – a real struggle for bricks and mortar players
We are used to seeing big numbers in predictions about ecommerce and retail and the latest Juniper Research report into online sales does not disappoint. According to the report ‘online retail sales will exceed $6 Read more…
Off the Wire
Chatbot use, customer interactions and revenues set to soar
Chatbot use by retailers will enable effective automated customer interactions for retailers, improve customer experience and reduce costs. Read more…
Views
The future of retail – survival of the biggest?
It is not easy to see where the future of retail lies. There is a massive shake up going on and one thing that retailers must get right is digital presence. Read more…
Views
Time for a retail purge – be reborn or be dead!
We have talked about digitization for decades but only now do we witness a real purge of retail brick and mortar stores with many closing around the world. Read more…
Views
Blockchain – booming in retail, but wait a minute!
Retail is set to adopt blockchain faster than other sectors because of its versatility and will quickly lead to transparency in the supply chain, but… Read more…
Views
The future for retail is bright but the road is rocky
Research from Juniper may well predict consumer retail spend will increase by 25% in the next three years but that does not mean that it will be easy. Read more…
Off the Wire
Retail to ‘Metail’ – how telcos prepare for next-gen customers
Will Gibson, from Maplewave, has some ambitious ideas that focus on what telcos need to be doing now to cater for next-gen ‘metail’ customers. Read more…
Off the Wire
Retail staff think they can provide better service with tablets
66% of surveyed retail staff believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience. Read more…
Views
Why the future of retail is not black and white
What we probably need is a better way of measuring whether retail is doing well or not so well and stop dividing it up between physical and online Read more…
Views
Retail is not dead, it is just changing shape – a lot!
Listening to the news over the past couple of weeks you would be forgiven for thinking that retail is dead. Read more…