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Frictionless services will become the watchword in the new normal
Frictionless is a word that has started appearing more and more. It is one of those strange words that the technology world takes as its own. Read more…
Frictionless is a word that has started appearing more and more. It is one of those strange words that the technology world takes as its own. Read more…
Have you ever wondered why calls to contact centres often leave you perplexed, dejected, annoyed, dissatisfied or even angry? If, like me, a failure to have a call answered in less than ten rings, getting Read more…
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