
Generative AI could make call centers more productive
Usage of a generative AI assistant tool in call centers boosted average productivity by 13.8%, with less experienced agents getting a bigger boost: study Read more…
Usage of a generative AI assistant tool in call centers boosted average productivity by 13.8%, with less experienced agents getting a bigger boost: study Read more…
The uncertainty of the future economic viability of the telecoms business is making change an immediate necessity. CEOs need to make this their top priority. Read more…
The digital landscape of Southeast Asia is rapidly evolving, and with it, so are the needs of workers and job seekers. But this transformation has not been equal: women in the region continue to lag Read more…
Sandra De Zoysa, group CCO at Dialog Axiata: if telcos really want to drive innovation, they should empower women entrepreneurs and engage with students. Read more…
Business process outsourcing (BPO) is a major source of employment and revenue in the Philippines. Should employees be worried about AI taking over their roles? Read more…
Cloud will be the primary storage, management, and analysis destination for 65% of Asia-based 2000 companies by 2025, says a new IDC report. Read more…
Companies worry about falling behind their competitors if they don’t adopt metaverse tech – but they also don’t want to be the first to do so, says KPMG report. Read more…
Australian firms have become a major target for cyber attacks as a skills shortage leaves an understaffed cybersecurity workforce ill-equipped to stop them. Read more…
APAC firms want to harness customer data to serve them better. Just one problem: customers are generating data at volumes many firms aren’t prepared to handle. Read more…
With tech talent in high demand globally, Singapore is looking to attract the best and brightest with a new visa specifically for high-earning professionals. Read more…
At a time when Thailand is starting to reopen after the pandemic, the country is facing a critical shortage of foreign workers. Read more…
Telecom job openings in India are set to double in the ongoing fiscal year as service providers prepare for 5G rollouts. Read more…
MeiTY is expanding a centralized chip design infrastructure to 120 academic institutions across the country in the next five years. Read more…
Enterprise decision-makers believe their firms have excellent data capabilities – but many of their own employees don’t. Read more…
Singapore organizations remains fairly resilient to cyber attacks, but skillsets are hard to find, and many incidents go unreported: survey Read more…
Many companies in APAC have turned to contingent workers to fulfil growing demand for skilled workers for the digital economy. Read more…
Most workers in Indonesia are finding themselves in need of new or updated digital skills, says a new report from AWS and AlphaBeta. Read more…
With the pandemic impacting food supply chains, Singapore plans to create a high-tech, productive, and resource-efficient agri-tech sector. Read more…
Sabeer Bhatia unveils ShowReel, a social video messaging platform designed enable employment and upskilling opportunities for jobseekers. Read more…
Most enterprises are keen on digital transformation but many lag behind the curve, says KMPG. Two reasons: talent shortages and too many tech choices. Read more…
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