Features
Navigating regulation around data-driven telecoms
Regulation of data-driven business can help telecoms differentiate from Internet players, but comes when telco products and processes use and monetise data. Read more…
telecoms
Views
Telcos are struggling to find new niches amongst a wealth of opportunities
Telcos are still struggling to find their ‘thing’ – apart, obviously, from building robust networks for others to innovate on top of. Read more…
Views
Metrics in telecoms – are they really not fit for purpose any more?
In telecoms, there are many old-fashioned metrics that are really not fit for purpose any more and even new ones that are badly-conceived. Read more…
Views
Trade media is the most influential way for vendors to talk to telcos
Industry and trade media is preferred way that telecoms’ technology buyers like to hear about vendors is definitely going to get attention. Read more…
Views
The success of 5G is not about money alone – that is an excuse at best
The European Union has decided that the success of 5G is crucial to the economic recovery. So they are throwing money at the problem. Read more…
Views
What is it that hedge funds suddenly see in telcos?
Several hedge funds have been sniffing around telcos recently, with a view to major investment or outright purchase. Why? Read more…
Views
If you want to benchmark your customer service levels, look to gaming
A recent study into customer service levels across a number of industries showed that the telecoms industry is dreadful at customer service. Read more…
Views
Has the telecoms industry gone network mad, asks baffled customer
Most recognise that the telecoms industry is fixated by two things. The first is the network and the second is the handset. Read more…
Views
In the industry-formerly-known-as-telecoms the customer is still not king
In some industries, the customer has been king for quite some time, but in telecoms the customer has continually come second. Read more…
Views
In telecoms the nice guy just might come first, not last
The telecoms industry is learning how to be the nice guy, and there is a reason. It is about leveraging loyalty and trust. Read more…
Features
It turns out that telecoms networks are essential after all
We have been debating the issue of whether telecoms networks are essential – essentially a utility – for around 20 years. Read more…
Features
Brand values are in decline – but how about telecoms?
Brand value of the world’s biggest companies is set to lose an estimated US$1tn, result of coronavirus, but telecoms seeing less of an impact. Read more…
Views
As international roaming revenues stop for operators, now what?
You would have thought that the impact of COVID-19 on telecoms operators would be positive. Read more…
News
New Zealand telcos to contribute US$33mn for development levy
New Zealand’s Commerce Commission has released how much telcos will each pay towards the government’s USD33mn Telecoms Development Levy. Read more…
Features
The rollout of 5G will reshape the global telecoms sector in 2020
The rollout of 5G will gather pace non 2020, but operators will struggle to provide these services profitably. Read more…
Features
Telecoms fraud still a lucrative criminal business – CFCA
CFCA survey sheds new light on telecoms fraud but it continues to be a lucrative criminal business despite industry efforts to reel it in. Read more…
News
Indian telecoms lobby group warns of ‘unprecedented crisis’
India’s telecoms sector leading players will face an ‘unprecedented crisis’ if the government refuses to relax its demand for $13 billion in outstanding dues. Read more…
News
India announces plan to revive loss-making state telecoms firms
India has announced an almost $8 billion plan to help loss-making state telecom providers catch up with private competitors including a merger. Read more…
Off the Wire
Telecoms leads the way in implementing artificial intelligence
Telecommunications is one industry that uses artificial intelligence and machine learning in many aspects of their business. Read more…
Views
Will trust enable telecoms operators become identity brokers, more?
It seem as if the tide is turning for telecoms operators. It also seems as if, finally, they are in a position to play a major role in the identity business. Read more…