Views
APAC consumers don’t trust you with their personal data
Consumers increasingly dislike sharing personal data with digital services and are becoming less tolerant of companies that don’t protect it. Read more…
trust
Features
Trust, driven by pandemic, takes a central role in digital commerce
With movement restrictions leading to a proliferation of digital commerce platforms, Asian consumers need to trust businesses with their data Read more…
Views
Parents trust a mobile operator to keep kids safe online: major opportunity
Parents would trust their mobile operator to manage their children’s safety. This includes parental controls, gambling and violence. Read more…
Views
You know what trust is, right – but what about digital trust?
When digital, virtual and cyber services are more important parts of our lives, we need to better think, what digital trust really is. Read more…
Views
Frictionless services will become the watchword in the new normal
Frictionless is a word that has started appearing more and more. It is one of those strange words that the technology world takes as its own. Read more…
Features
Singapore consumers still don’t trust technology to make big decisions
Singapore consumers don’t trust data and technology when it comes to making meaningful decisions that have a long-term impact on their lives. Read more…
Views
In telecoms the nice guy just might come first, not last
The telecoms industry is learning how to be the nice guy, and there is a reason. It is about leveraging loyalty and trust. Read more…
Views
Who do you trust with data – bank, telco, your government?
We have been debating trust as an asset. The debate has mainly been about who do you trust with your stuff and your data – your bank or your telco. Read more…
Views
I would never trust a self-driving car – famous last words?
In a 2018 article the author proclaimed “I wouldn’t ever sit my butt in a self-driving car. I will never trust them. Ever.” Famous last words? Read more…
Features
Almost all APAC consumers rely on – and fear – Big Tech: Internet Society
A survey from the Internet Society reveals that nearly all consumers (96%) in APAC depend in some way on “Big Tech” but are uneasy with this dependence. Read more…
Views
Is the time right for operators to leverage consumer trust?
Compared with many OTTs, mobile operators are trusted by their customers and there are opportunities to build on this to increase engagement. Read more…
News
Building digital trust all about standards and verifiable facts
In this digital age trust needs to be based on facts. Facts must be verifiable, and verification must be based on common standards. Read more…
Views
Is customer service the only real way to build trust?
Some years ago there was a rule in the world of customer service which executives would laminate and stick to the wall of their office. It said that for every customer who complains there are Read more…
Views
People hate telcos – what about technology?
When someone stands up and says ‘people hate telcos’ you have, at least, to admit that they are brave and actually saying what we are all thinking. When a company uses the sentence in an Read more…
Views
Trust is an essential ingredient in the experience economy
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area. Recently we read that UK regulator Ofcom is fining EE and VM for Read more…
Views
Congrats, telcos! Consumers trust you: now what?
Last month Openet published results of a survey of 1,500 consumers, carried out by Sapio Research, which asked the question, “Who do you trust to provide digital services?” The answers were fairly clear – 92% Read more…
Views
Has the Cambridge Analytica scandal killed freemium and digital trust?
Let’s be honest, it is actually quite satisfying to say “I told you so.” We recently decided that the Cambridge Analytica data scandal had ruined the party for digital companies, but opened a door for Read more…
Views
Hey telcos: in the shadows of DataGate, boring is the new cool
Telcos have spent the last few years trying to become cool. In many cases, they have been pretty successful. Once the ‘OMG OMG’ reaction to the rise of the OTT players had settled, they started Read more…
Views
MWC17: Telefonica set to become provider of trust with Aura strategy
Over on DisruptiveViews, we have been saying for a couple of years now that privacy leads to trust and trust is an important asset for operators. Be the ones who give control of data back to Read more…